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Mission: To deliver and maintain a sustainable campus and infrastructure that enhances the student experience and provides high quality accommodation and space that is accessible, efficient, flexible and responds to the needs of all our users.

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Estates Help Desk

If you would like to report any need for maintenance, have a cleaning request or have any other issues: 

Useful Information

The Estates Team is responsible for:

  • Undertaking capital construction projects to build modern and efficient buildings fit for a 21st century research led University 
  • The design, development and refurbishment of rooms and buildings on the Aston estate such as lecture theatres and office spaces 
  • The maintenance of equipment, buildings, rooms and landscapes on the estate including gardening and cleaning services 
  • Embedding sustainability into all the Univeristy's aspects and operations
  • The allocation and monitoring of teaching spaces 
  • Student society room bookings and the allocation of rooms for external events 
  • Portering and post room services 

To report any issues around the building, noise or disruption problem or to make a request to the Estates team please contact the Estates Help Desk:

Follow this link to find out more about how to report a problem or fault, and for work priority classifications

Please note the following opening times of the Help Desk:

  • Monday: 08:00 to 16:30
  • Tuesday: 08:00 to 16:30
  • Wednesday: 08:00 to 16:15
  • Thursday 08:00 to 16:15
  • Friday 08:00 to 16:00

Meet the team and staff structure