Mission: To deliver and maintain a sustainable campus and infrastructure that enhances the student experience and provides high quality accommodation and space that is accessible, efficient, flexible and responds to the needs of all our users.

Estates Help Desk

If you would like to report any need for maintenance, have a cleaning request or have any other issues: 

Useful Information

The Estates Team is responsible for:

  • Undertaking capital construction projects to build modern and efficient buildings fit for a 21st century research led University 
  • The design, development and refurbishment of rooms and buildings on the Aston estate such as lecture theatres and office spaces 
  • The maintenance of equipment, buildings, rooms and landscapes on the estate including gardening and cleaning services 
  • Embedding sustainability into all the Univeristy's aspects and operations
  • The allocation and monitoring of teaching spaces 
  • Student society room bookings and the allocation of rooms for external events 
  • Portering and post room services 

To report any issues around the building, noise or disruption problem or to make a request to the Estates team please contact the Estates Help Desk:

Follow this link to find out more about how to report a problem or fault, and for work priority classifications

Please note the following opening times of the Help Desk:

  • Monday: 08:00 to 16:30
  • Tuesday: 08:00 to 16:30
  • Wednesday: 08:00 to 16:15
  • Thursday 08:00 to 16:15
  • Friday 08:00 to 16:00

Meet the team and staff structure