Contacts in Student Records

The Hub
Email thehub@aston.ac.uk
Telephone: 0121 204 4007

For queries about:

• Council Tax exemption certificate
• Confirmation of enrolment letter 
• UNICard (ID Card) queries (or refer to it_helpdesk@aston.ac.uk or
  Tel. 0121 204 3445)
• Confirmation of award letter/third party verification of awards
• Reference Requests  

Opening Hours, Location and Receptionist's contact details

Student Records
Email reg_studentrecords@aston.ac.uk

For queries about:

• The amount of your tuition fees (for payment queries, please contact Finance)
• Inaccuracies in your student record (e.g. Programme, mode of study changes, name change)
• Student Finance queries; Scholarships 
• Replacement degree certificates

If you are an Undergraduate Student and would like to speak to someone regarding the above, please contact the following Undergraduate Student Records Administrators:

If you are a Postgraduate Student and would like to speak to someone regarding the above, please contact the following Postgraduate Student Records Administrators:

Tuition Fees/Bursaries/Student Finance/Scholarships
Email reg_studentrecords@aston.ac.uk

Queries concerning the amount of your tuition fees and/or Student Finance loans may also be directed to
Elizabeth Hobday,  0121 204 4040
Gemma Dawson, 0121 204 4689
Nicky Fisher,  0121 204 4001

US loans / Canadian loans / Foreign loans
Email foreignloans@aston.ac.uk