Q. When will I receive my offer of a room booking?
A. Providing you fulfil the criteria of the allocation policy, from Mid-May, new students will receive a room offer booking once they receive an Unconditional course offer which has been accepted with the University. During our main intake we will be very busy, so we aim to send all guaranteed room offer bookings within a three week period assuming you fulfil the guarantee for first year students. You will be contacted by Unite Students to complete an application form and make an advance payment of £250.
Returning students must deal directly with Unite Students for a room on Campus. Returning students are housed in Harriet Martineau or Lakeside and should contact Unite Students HERE
Remember to keep an eye on your online accommodation account and your emails.
Q. Can I view the room offered to me before I accept the offer
A. For a physical viewing, please contact Unite Students directly. You may be shown a similar room to the one allocated if yours is unavailable. You can look at our accommodation via virtual tours in James Watt, William Murdoch and Mary Sturge.
Q. Do I have to pay a deposit?
A. No – but you need to pay an advance fee of £250.00 to Unite Students. They will contact you to take the payment. This will be deducted from your first payment instalment.
Q. Who is guarantor? Can I book a room without guarantor?
A. A guarantor is someone over the age of 25 who takes joint financial responsibility for your tenancy. If you are unable to pay, it is your guarantor's responsibility to do so. Your guarantor will be listed in the tenancy agreement and also has to accept their own agreement. Unfortunately you won’t be able to proceed with booking if you do not provide a guarantor.
Q. Why didn’t I get my first choice accommodation?
A. We always endeavour to allocate students their first choice, but unfortunately, we are unable to guarantee to do so demand always exceeds supply making it difficult at time of allocation.
Q. What’s the difference between a 5 bed and a 7 bed flat?
A. 5-bed flats have larger rooms and larger ¾ sized beds. 7-bed flats have smaller rooms and single beds.
Q. Can I cancel my accommodation and get a refund?
A. Once you have accepted your room booking, you have entered into an agreement with Unite Students. You may cancel your booking by writing or sending an e-mail to them at firstname.lastname@example.org, at any time during the 7 days after they send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, they will make no charge and will return your any deposit or any payment of advance rent to you. Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. Please refer to the cancellation policy from Unite Student’s website at https://www.unitestudents.com/terms/cancellation-policy
Q. My room offer booking has been cancelled what can I do?
A. If you do not click on the booking link sent to you by Unite Students within 3 working days, your offer will be cancelled. If you still want to live on campus you should go online and make another accommodation application and we will endeavour to allocate you another room but you will not be considered as a guarantee applicant.
Q. Am I able to transfer to another room if I am not happy with the one allocated to me?
A. Unfortunately we cannot arrange any room changes prior to arrival. You may, if you wish, reject your room offer and reapply. However, you will go to the back of the queue and will no longer be guaranteed a room.
If you are not happy with your room/flat when you arrive, please contact Unite Students by going to the Unite Students Aston Student Village Reception. Please do not contact the University Accommodation Office. Aston Student Village Reception is in the Harriet Martineau building by Costa and Tesco on Aston Street.
Please bear in mind that Unite will only be able to offer you a room swap, which will require another student who wishes to move rooms.
Q. Where should I go if I have a query about my accommodation when I arrive?
A. If you have query about your accommodation when you arrive you can visit Unite Students at Aston Unite Students Reception in the Harriet Martineau building next to Tesco Express on Aston Street.
Q. Can I find out the names of my flatmates before I move in?
A. If you download MyUnite app you have the opportunity to meet people in your flat.
Q. Can I extend my Tenancy?
A. If you wish to extend your Tenancy, we have Summer accommodation for students whose courses extend beyond their end date. Keep an eye on your emails, the University or Unite Students will send you some communication before the end of your third term with details.
If you wish to stay in Unite Students accommodation as a returning student in 2020/21, applications open in November 2020.
Q. Can I move in early?
A. Your offer starts from 11th September, 2020. Early arrivals MIGHT be possible before this date. If you wish to move in earlier, please contact Unite Students about this on email@example.com. Please be aware that moving in early may incur extra costs.