University Support Services and Facilities

ABS Support Services Header

Aston University offers a range of services and facilities to support you during your studies. Many of these services can be accessed via The Hub, located on the ground floor of the Main Building. The links below contain useful resources and contacts to help you with any issues you may be facing and to help you get the most out of your time here.

For queries relating to your study programme or if you would like to book an appointment with an ABS Personal Advisor you should contact the Student Support team.

ABS Hub Button Grey
ABS Intl Students button
ABS Counselling button
ABS Disability button
ABS Finance button
ABS IT button
ABS MLK Button
ABS Safety button
ABS Library button
ABS LDC button
ABS Peer Mentoring button
ABS PAs button
ABS Mature Students button
ABS Graduation Button
ABS Sport button
ABS SU button

The Academic Services teams provide a range of administrative support services for students throughout your time at Aston, from initial application to graduation.

Examinations Office

The University Examinations Office is responsible for organising the scheduling and invigilation of most examinations on campus and at authorised overseas venues. This includes the issue of personalised examination timetables to students and putting in place special arrangements for students with additional needs. The Examinations Office webpage provides useful information on examination calendars, examination forms (including information about exceptional circumstances) and links to the University Examination Regulations.

Student Records

The Student Records section is responsible for all student records from initial enrolment through to graduation. The Student Records webpage provides more detailed information on the services provided, which include: re-enrolment, tuition fee invoicing, Aston Scholarships, student funds administration, liaison with the Student Loans Company and issue of degree certificates. The team can be contacted by email.

There are a number of places to eat and drink on campus, and you can use your student ID card to make cashless payments. For further information please see here.

All students at Aston University are able to access Health Care. EU students should obtain a European Health Insurance Card prior to arrival. Students from non-EU countries should ensure that adequate health insurance cover is purchased before coming to the UK.

Halcyon Medical Centre is based within Boots in the centre of Birmingham. The practice is available 7 days a week. We encourage all students to register with the practice as soon as you arrive at the University. Please check with the health centre direct whether you can register as there may be restrictions for students on shorter courses. Telephone: 0845 072 4632 or email: auhc@hobtpct.nhs.uk.

There is also a dental surgeryand anoptician on campus.

Please see here for more information on healthcare for International students, particularly for those on courses less than 6 months in duration.

Accommodation and Housing

For information on the campus accommodation please see the Accommodation web pages. In addition the Students Union can help with housing, see here for further details.

Living in Birmingham

Entertainment and Leisure

Birmingham is a vibrant city, and an amazing place to be a student where you'll find plenty to do when you're not studying. See here and here for information on the wide variety of events, nightlife, restaurants, shops, museums, parks, cinemas and much more, on offer in the city. Also see here for information on events and activities organised by Aston Students Union.

Transport and Travel

Aston University is located in the city centre of Birmingham, so it's easy to get around both locally and further field. See here for information on public transport and finding your way around the city.

Council Tax

Council Tax helps to pay for services provided by local government - in Birmingham it is payable to Birmingham City Council.  Full-time students do not normally pay Council Tax, however you may need to apply for a Council Tax Exemption Certificate. Please see here for further information on Council Tax, who has to pay, and how to apply for an exemption. 

Aston students have access to free, confidential, one-to-one support with their academic writing from the Aston University Royal Literary Fund Fellow.

The Royal Literary Fund places writers in over 100 UK Universities, offering support with essays, assignments, reports, dissertations, theses, applications, personal statements etc, and providing generic on-line writing-skills resources. The RLF also have a valuable online resource on writing which can benefit all students; topics include writing essays, writing dissertations and study skills.

Poet Mahendra Solanki is the current Royal Literary Fund Fellow and is on site at Aston two days per week. He offers individual appointments for anyone who would like help and advice with any aspects of academic writing. Appointments can be booked via WASS.

See here for details of the various sites available to support your use of learning technologies.

hub recep