Dr Richard Orme

Operations & Information Management Department


Richard Orme _2_

Position: Teaching Fellow
Phone: 0121 204 5116
Email: r.orme@aston.ac.uk 
Room:  ABS 260



Richard has a background in operations improvement and rationalization, warehouse management systems, systems analysis, disruption management, and gamification. He holds a PhD in operations management from Aston University, joining the university in 2011 as a student and subsequently holding various research position prior to his current position as a Teaching Fellow in Operations Management.

Dr Richard Orme currently teaches a range of operations management focused modules on degree apprenticeship programmes at undergraduate level and operations management at the postgraduate level. He helps organizations to improve the performance of their operations; currently focused on the management of disruption in the rail industry and the use of gamification to improve customer service and develop improvement ideas, which are the subject of his recent publications.

  • PhD Operations Management, Aston University, 2016
  • MBA (Distinction), Aston University, 2003
  • BSc (Hons), Applied Chemistry, 1995


  • Teaching Fellow & CMDA Co-Director, Aston Business School, 2016 – Present
  • Senior Research Fellow, Aston University, 2015 -2016
  • Research Associate, Aston University, 2014 – 2015



  • Independent Consultant, Various, 2008 - 2011
  • Super-User / Team Leader, Wincanton, 2003 - 2008
  • Project Manager, Stankiewicz GmbH, 1995 – 2000


  • BMN 881 Designing and Managing Operations, Systems, and Processes (Exec MBA)
  • BN 2225 Business Game
  • LBM 402 Operations Management in an International Context
  • BN307D Operations Management and International Operations
  • BNK 410 Operations Management (MSc)
  • BNK 480 Designing and Managing Operations, Systems, and Processes (MBA)


  • Disruption Management
  • Complex Systems
  • Operations Improvement
  • Gamification
  • Rail Industry
  • Clegg, B. Orme, R. Owen, C. and Albores, P. (2018) Analysis of a train-operating company's customer service system during disruptions: Conceptual requirements for gamifying frontline staff development, Journal of Rail Transport & Planning, Article in Press.
  • Orme, R, Clegg, BT, Poole, A, Yeoman, A, Owen, CD, Petridis, P & Albores, P 2017, A gamified approach to improving customer service delivery in a train operating company. in EurOMA 2017 Conference Proceedings. Edinburgh UK
  • Clegg, B., Orme, R., Owen, C., Albores, P. and Rackliff, L., Action research: minimising the impact of disruptive incidents for rail passengers through improved sharing of information, in Proceeding of the 2016 EurOMA Annual Coference. 23rd EurOMA Conference, Trøndelag, Norway
  • Orme, R., Clegg, B.T., Rees, C. and Titchen, M. (2013), “A systems approach to customizing Lean Six Sigma implementations”, Proceedings of the 24th Annual Conference of the Production & Operations Management Society, Denver, CO.
  • Orme, R. Clegg, B, Rees, C. and Tichen, M, (2012) “Using BS6143 to Help Unify Lean and Six Sigma” in Conference Proceedings ICMR 2012, Birmingham, UK
  • Clegg, B & Orme, R 2012, Systems of systems: pure and applied to Lean Six Sigma. in AV Gheorghe (ed.), System of systems. InTech, pp. 57-76. DOI: 10.5772/28285
  • Clegg, B & Orme, R 2011, 'A systems approach to developing a unified methodology and deployment model to help maximize the impact of lean thinking and six sigma in organizations' British Academy of Management Conference 2011, Birmingham, United Kingdom..