Professor Ben Clegg

Head of Operations and Information Management Department

Ben Clegg 002

Ben's research, teaching and consulting activities focus on operations and process improvement. He draws upon theoretical ideas, such as systems thinking and multi-organisation enterprise management, to implement practical solutions for organisations. In turn practical case studies and insights are used to further develop theory about operations and process improvement.

Head of Operations and Information Management Department            Phone:+44(0)121 204 3063                      Email:  Room:  ABS275

  • University of Central England. Postgraduate Certificate in Higher Education (PGCHE).
  • De Montfort University. Doctor of Philosophy (PhD). Dissertation title: ‘A Systems Approach to Re-engineering Business Processes towards Concurrent Engineering Principles'.
  • Loughborough University Business School. Bachelor of Science (BSc Hons) in Management Science and a Diploma in Industrial Studies (DIS).
  • Chartered Institute of Marketing. Diploma in Strategic Marketing (DipM). 


  • Professor, Aston Business School. (August 2014 - Present)
  • Reader, Aston Business School. (August 1, 2012 - Present)
  • Senior Lecturer, Aston Business School. (August 2009 - July 31, 2012)
  • Lecturer, Aston Business School. (August 2003 - July 2009)
  • Consultant, Frearsons Solicitors, Skegness. (September 2005 - October 2005)
  • Senior Technologist, University of Central England. (August 2002 - August 2003)
  • Lecturer, Birmingham City University. (August 2002 - July 2003)
  • Consultant, Elipsis Ltd, Southampton. (September 2000 - August 2002)
  • Senior Research Fellow, De Montfort University. (September 1999 - July 2002)
  • Visiting Scholar, Stanford University (USA). (September 2000 - August 2001)
  • Consultant, CSTIM Ltd, London. (August 2000 - March 2001)
  • Junior Research Fellow, De Montfort University. (November 1995 - September 1999)
  • Consultant, NIS Ltd, Chorley. (August 1997 - November 1997)
  • Research Assistant, Portsmouth University. (November 1994 - October 1995)
  • Project Manager, GEC-Marconi. (October 1993 - November 1994)
  • University Sponsorship, GEC-Marconi. (October 1989 - June 1993)


  • BNM800 / BNM810 - Operations Management (MSc). 2010/11 onwards.
  • BNM850 / BNM852 - Quality Management (MSc). 2003/4 onwards.
  • BNM224 / BNM827 / BNM830 - Managing Multi-Organisation Enterprises (MSc). 2008/9 onwards.
  • BEM800 - EM Lyon, Le Grand Ecolé, France. ‘Operations Management’. 2010/11 onwards.
  • Systems thinking for business process improvement
  • Multi-organisation management of enterprises
  • Improvement of operations management practice: people, process and technology


Jan 13 - Present         European Regional Development Funding, Knowledge Exchange and Enterprise Network (KEEN) Project with Coen – ‘Growing an SME using Enterprise Management Principles’.


Sept 08 - Aug 13       ESRC Capacity Clusters Project ‘Engaging Research for Business Transformation’ ‘EREBUS’. BT. Clegg (PI), and  J Scully, £2M of funding. Principal Investigator and Project Manager. Ref. RES-187-24-0005. Held in collaboration with University of Warwick and University of Birmingham. Aston was the Lead institution.

Jan 11 - Dec 13         ESRC Case Award. ‘A systems Approach to integrating lean thinking and six-sigma’. with SigmaPro. Principal Investigator.

Mar 10 - Mar 12         Knowledge Transfer Partnership,‘Solving Wicked Problems in the Large Public Organisations’ with Altruist Medical. Principal investigator.

Aug 11 - July 13        Knowledge Transfer Partnership,‘To implement an innovative cultural change programme that will impact on sector performance by better understanding client needs, re-examining pricing strategy and challenging operational processes’ Principal Investigator with Higgs & Sons. AWM and ERDF funded.

Aug 10 - Oct 10          Innovation Voucher (EPSRC, ESRC & AWM funded). Precision Micro.Leader.‘Improving material handling and waste reduction’. Change implemented at company.

Sept 08 - Jun 10        ESRC Seminars Competition ‘Trends in Modern Operations Management’BT Clegg, PK Dey and J MacBryde. Principal investigator. Ref. RES-451-26-054. Five seminars delivered – see details at .

Mar 08 – Apr 09         DSTL/DfT TRANSEC ‘Supporting our Security Officers’. DA Shaw, BT Clegg, PK Dey, A Greasley. Co-investigator. Operational layout and technology change implemented at Birmingham International Airport check-in process.

Mar 08 - Sep 08         DTI Manufacturing Advisory Service (West Midlands)and Brintons Carpets, ‘Audit of a Quality Management System’ BT Clegg, PK Dey. Principal Investigator. Quality procedures and process changed at company.

Nov 07 - Jan 08         Innovation Voucher (EPSRC, ESRC & AWM funded). Pinstripe Ltd.Leader (with D Shaw). An SME printers. ‘Improving customer interface practice’.

Nov 07 - Jan 08         Innovation Voucher (EPSRC, ESRC & AWM funded). WillsonTrusts.Leader. ‘Design operational processes for a new call centre’. ESRC case study. Process workflow designed and implemented.

Nov 16 -17, ‘06          Organiser of EPSRC 2-day Network Workshop on ‘The Future of UK Manufacturing’.ABS Conference Centre, 60 attendees, local press coverage. Leader. Ref. EP/D059046/1.

Jan 06 - Nov 06         SigmaPro, Birmingham. ‘Improving Quality Management Syllabi’. Leader of industry funded project to survey, analyse and present current scenario. New training syllabus adopted.

Jan 01 - July 02         EPSRC Network Project, ‘Product Innovation across Supply Chains using Enterprise Systemics’(PISCES).J Boardman, B Clegg. A networking project to ascertain current industry and academic practice. Ref. GR/R12299/01. Co-investigator. De Montfort University. Network of supply chain researchers initiated.

Awards for Research (Selected)

  • KTP “Outstanding” level of achievement in Higgs & Sons KTP (ERDF/TSB funded). Certificate Jan 2014. This is the highest grade award that very few projects achieve.
  • ‘The Lawyer’ Mangement Awards 2013 – 3rd place for ‘Excellence and/or Innovation in Law Firm Financial Management’ 24th September 2013. London. This was for applied research.
  • KTP Project shortlisted for National Technology Strategy Board (TSB) Award ‘To implement an innovative cultural change programme that will impact on sector performance by better understanding client needs, re-examining pricing strategy and challenging operational processes’ shortlisted for ‘Business Leader of Tomorrow’ National Award from the Technology Strategy Board (10 from 200). July 10th 2013. 


  • PhD (part time), M MacDonnell.‘Simulation of Closed Loop Supply Chains in Aerospace MRO Supply M.Res. (part-time) C.S. Koh. ‘Using Network Analysis to alleviate Wicked Problems in Employee Engagement’. Dec 2013.
  • DBA (part-time) D. Ajayi ‘An Investigation into Enterprise Structures and ERP Implementations’. Completed March 2012.
  • PhD (full-time) S. Al-Somali: ‘E-Commerce Adoption: A Study of Business-to-Business Practices in Saudi Arabia’. June 2011.
  • PhD (part-time), M MacDonnell. ‘Simulation of Closed Loop Supply Chains in Aerospace MRO Supply Chains’. October 2008
  • PhD, M Binder (full-time). ‘Collaborative Enterprise Governance: Sustainable Management of Inter-firm R&D Relationships in the German Car Industry’. Jan. 2007
  • M.Res. (part-time) A. Cichosz. ‘Quality Measurement in Services’. June 2007
  • M.Phil. A Alkalifa. ‘The Design of an Export Process from Royal Ordnance (UK) to the Bahrain Defence Force’.  De Montfort Uni. February 2000.
  • M.Res. E Crowther. ‘The Use of Internet Based Quality Function Deployment to Support the Design of Extended Enterprises’. De Montfort Uni. August. 2000.


  • PhD (part-time) K. Balthu. ‘A systems Approach to improving Professional Service Firms’ Start Oct 2012.

  • PhD (full-time). R. Orme. ‘A systems approach to integrating Lean and Six-Sigma’. Start Jan 2011. ESRC sponsored CASE Award. Writing up.
  • PhD (full-time) Y. Wan ‘A Framework for Next Generation Enterprises and ERP systems’ Start Jan 2010. Thesis submitted Dec 2013.
  • PhD (full time) Y. Wang ‘Assessing the need for informality in ERP Systems Implementation’. Start Jan 2010.
  • MPhil/PhD (part-time) Christine Lloyd, ‘A Unified Model for Green Reverse Logistics’. Start Oct 2008.
  • Chartered Engineer (CEng)  and Fellow (FIET) of the IET
  • European Operations Management Association (EurOMA). Elected as a Board Member 2013-2016
  • Higher Education Academy (HEA). Fellow (FHEA)
  • Production and Operations Management Society (POMS)

Refereed Journals (Selected)

Some Previous Collaborators

Altruist Medical, BAESystems, BF Goodrich Aerospace, Aerospace, Brintons Carpets, Birmingham Airport, Coen’s, Frearson's Solicitors, Defence Science and Technology Laboratory (DSTL), Higgs & Sons, Jaguar Land Rover, Marconi, MG-Rover, Navigant, NIS, NSK, Pinstripe, Precision Micro, QinetiQ, Rolls-Royce Aerospace Group, SigmaPro, Solihull Council, Tata Steel, Willson Trusts.