Sudeshna Bhattacharya

Work and Organisation Department

Sudeshna Bhattacharya
I am an International Management scholar, my research examines the theory of the psychological contract in the context of new employment relationships within an off shored outsourced call centre in the Indian labour market. The research contributes significantly to the psychological contract theory and contextual call centre literature.

Recent research explores the impact and future of the outsourced businesses in India, on the life and careers of youth who find themselves solely trained for this particular service industry.
Position: Teaching Fellow

Phone:+44(0)121 204 3727
Room:  SW013 - 8th floor

  • PhD in Business, Management and Sociology of Work, (University of Bath)
  • Fellow of Higher Education Academy (Cardiff University)
  • MSc. in Applied Social Psychology (University of Bath)
  • BA. Psychology Hons (Delhi University, Jesus and Mary College)
  • University of Bath, Part Time Lecturer, 2012-2013
  • Imperial College London, 2011-2012 Adjunct Lecturer
  • Cardiff University, 2013- 2016 Lecturer in International Management
  • BH 3303 Contemporary Issues in Human Resource Management
  • BH 2287 Developing Creativity in Organisations
  • BH3391 Strategic Performance
  • LBM 406 Experimenting, Reflecting and Learning
  • Travel Grant (2009) British Universities Industrial Relations Association Research
  • Academically-led International Mobility Opportunities (2014) with Rosemary Smith at Cardiff Business School, £7,400 at Audencia University Nantes
  • ERASMUS Staff Teaching Mobility (2015)For carrying out 8 hours teaching at partner institute. Total award: €1368 (£958.97)


  • Fellow of Higher Education Academy

Conference Papers and Posters (Accepted/Presented)

  • Research Advances in Organisational Behaviour, 2015, European Work and Organisational Psychology, Paris
    Bhattacharya S. ‘A Multiple Foci Conceptualisation of the Psychological Contract among Sub Contracted Workers: Case of an Off Shore Outsourced Call Centre in India’
  • EGOS, 2015  Stream 64: Customer-facing Service Work as a 'Moment of Truth’?
    Bhattacharya S. ‘Controlling Employee Behaviour in an Off Shore Outsourced Call Centre: Role of the Pervasive Transactional Psychological Contract’
  • 15th World Congress of the International Industrial Relations Association (IIRA) (2009)      Bhattacharya, S.; Rayton, B. and Kinnie, N.(2009) ‘Evolution of the Psychological Contract: Case of an Off Shored Outsourced Call Centre in India’
  • Institute of Work Psychology Conference: Sheffield University (2008)       Poster Presented: Exploring Employee Attitudes in an Off-shored Out-sourced Call Centre in India: Using the psychological contract framework

Papers in Review


  • Bhattacharya, S. (Under Review) “Investigating Alignment of Reciprocal Dimensions of the Psychological Contract: Case of an Off Shore Outsourced Call Centre in India, International Journal of Human Resource Management