Higgs & Sons present KTP findings in Las Vegas

Higgs & Sons at ILTACON
(L-R) Krishna Balthu, former KTP Associate and Glyn Morris, Partner at Higgs & Sons

The findings of an award-winning Knowledge Transfer Partnership (KTP) project between Aston Business School and leading law firm Higgs & Sons were presented to an audience at Caesars Palace, Las Vegas, at a leading international conference recently.

Glyn Morris, Partner at Higgs & Sons, presented the findings alongside former KTP Associate, Krishna Balthu at ILTA Conference (ILTACON) 2015.

ILTACON is a four-day educational conference that draws on the personal and collective strengths of professionals working in technology within law firms and legal departments. 

The findings will be presented at a follow up conference, ILTA’s Insight 2015 being held in London in November.

The Higgs & Sons KTP project with Aston University which was implemented between 2011 and 2014, helped to facilitate the required organisational change by providing Higgs with the opportunity to review its current working practices in several key areas including:

  • a deeper understanding of client needs and expectations on service
  • identifying the scope for change in operational systems that underpin efficient service delivery 
  • addressing  the costing and pricing strategies across the firm

The joint project utilised advanced academic techniques and theoretical frameworks such as Process Oriented Holonic (PrOH) modelling, and the Change Kaleidoscope which were used to drive cultural and operational change besides delivering a tangible business impact. 

Higgs & Sons has now entered into a second KTP with Aston University. This second phase aims to develop a workforce intelligence planning system which will allow staff to maximise their potential and meet their own ambitions. The results of which will provide the Midlands based firm with a sector-leading model for the provision of legal services.

Glyn Morris, Partner at Higgs & Sons said: “It was a great opportunity to present the findings from this exciting project at ILTACON 2015. The legal industry is facing an unprecedented scale and speed of change. Our award-winning project appears to be striking a chord with law firms here in the UK and across the Atlantic because we are primarily focused on delivering exceptional client service.”

To find out more about how your business can benefit from working with Aston University, please email
 bpu@aston.ac.uk or call 0121 204 4242.

Higgs & Sons is an award-winning Midlands law firm, employing over 230 people, based in prestigious offices in Brierley Hill. For further information on its extensive range of services, please contact 0345 111 5050 or go to www.higgsandsons.co.uk.