Key contacts and support services for signposting students

  The Hub Reception

The Hub reception acts as the reception point for the Advice Zone, the Counselling Service, the Disability Team and Registry. They provide information and make appointments for the Hub services listed above.

Location: Ground floor, Main Building
Contact details: ex 4007,  
Website Link:

The Hub Advice Zone

The Advice Zone helps with student related issues such as council tax, student funding, scholarships and bursaries, placement funding, changing academic course and support for students from a care background as well as having a specialist immigration team to assist with Tier 4 student visas and work visas.

Location: Ground floor, Main Building
Contact details: ex 4007 for general advice and 4567 for immigration advice, for general advice or for immigration advice 
Website Link:

The Hub Counselling and Mental Wellbeing Service 

The Counselling Service provides counselling for students and staff, runs a range of workshops and on-line chat sessions (e.g. Managing Student Stress, Dealing with Loss). It offers a consultation service to staff who may have concerns regarding a student’s wellbeing. Counselling prefer to see students by appointment although they endeavour to deal with urgent cases on the day if necessary.

Location: Ground Floor, Main Building
Contact details: ex 4007, 
Website Link:  

The Hub Enabling Team 

The Enabling Team provides a confidential advice and support service for students who experience a range of disabilities, medical conditions and additional needs. This support includes advice on finding funding for disability related support, and arranging diagnostic assessments for dyslexia and other specific learning differences. 

Location: Ground floor, Main Building, G18
Contact details: ex 4007/5015,
Website Link:

The Hub Visa Compliance Team

The Visa Compliance Team manage the relationship between UK Visas & Immigration (the Home Office) and the University. They ensure that the University fulfills all its legal responsibilities including monitoring that international students have the correct visa and are attending their course. The Visa Compliance Team do not provide student visa advice. This is handled by the immigration team in the Hub Advice Zone.

Location: Ground Floor, Main Building
Contact details: ex 4007,

The ARC (Advice & Representation Centre) 

The ARC is Aston Students' Union's independent representation service. It provides advice and support with academic appeals, exam board jeopardy hearings, financial information, and disciplinary matters. The ARC is the place to contact for lists of off-campus accommodation via Aston Studentpad.

Location: First floor, Students' Union
Contact details: ex 4848, 
Website Link: 

Director of Registry and Student Services

For critical incidents involving a student or if you have concerns about possible radicalisation/terrorism contact Jackie Edwards, PA to the Director of Registry and Student Services ex 4579 or email or contact the Director of Registry and Student Services, Alison Levey 


Doctor (General Practitioner)

Halcyon Medical is the nearest GP practice and is based in Boots the Chemist in the city centre, opposite Marks and Spencer (67-69, High St B4 7TA).

Location:  Boots the Chemist,
Contact details: Tel: 0121 4110363,  
Website Link: 

Sometimes students may be asked by the University to provide a medical note from their Doctor or GP; for example, as evidence in an Exceptional Circumstances submission. 

Aston University students can obtain a contribution of up to £20 towards charges made for Doctors or GP notes. Please complete this form if you have been charged for a medical note and would like to apply for a contribution.

The Finance Centre 

Students are able to discuss matters concerning the payment of their tuition or residence fees at the centre as well as make their fee payments. 

Location: G22 Main Building, off the corridor behind the Hub reception desk
Contact details: ex. 4355,  
Website Link: 

Accommodation Office 

The office deals with all University campus accommodation.

Location: Ground floor of Harriet Martineau, adjacent to the mini roundabout on Aston Street
Contact details: ex. 0121 204 4715, 
Website Link:  

Learning Development Centre 

The Centre provides a range of academic support including writing and study skills tutorials and a maths centre. The Centre also offers a wide range of self- study materials which can be accessed from the web site.

Location: First floor of the Library
Contact details: ex 3040,  
Website Link: 

The Multi Faith Chaplaincy 

The University chaplains serve all students and staff of the University, no matter what religion is followed and irrespective of whether someone has a religious faith or not. All are welcome to visit the chaplaincy, and meet with one of the team.

Location: Martin Luther King Centre
Contact details: ex 4729, 
Website Link:

Mature Students' support

The University holds a Mature Student's Welcome Induction. The induction, organised and hosted by the Learner Enhancement Team, is an opportunity for students to  visit the university before term starts, resolve any worries, develop their study skills and help them to make the most of their time at university. Even if they miss the induction, please refer mature students to us. There is a mature students' society and a common room in the Students' Union.

Location: SW105
Contact details:
Website Link:

Page last checked and updated 13 October 2015 KDC