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2017/18 Due Dates       

Tuition Fees  

Full Payment is due on or before 31st October 2017. 

Card Instalment Due Dates:       

The University is to receive the first 50% of your fees on for before 31st October. If this is received later than 31st October your instalment will be cancelled and the balance of the fees will be required immediately.  This covers all due dates.                       

 Term 1

 31st October 2017

 Term 2 

 8th January 2018

 Term 3 

 2nd May 2018

 

For Residence Fees, Due Dates and all other questions please contact Unite Student Accommodation

Payment Dates

 Online Card Instalment Payment:       

During your enrolment you will automatically be setup to pay by instalment.  

The only payment method available to pay your tuition fees by instalments is online card payment.

  • 1st instalment is 50% by 31st October 2017
  • 2nd instalment is 25% by 8th January 2018
  • 3rd instalment is 25% due by 2nd May 2018

The only payment method available to pay your tuition fees by instalments is online card payment. Payment by card can be made:

  • Online payments where an invoice has been raised or you have an outstanding balance can be made - Click here.
  • Online payments before arrival or to pay a tuition deposit can be made - Click here.
  • Western Union Global Pay - Click here.
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Bank Transfer Payment:

Payment of your course fee (and deposit) should be made via Aston University’s payment platform powered by our partner Western Union Business Solutions. This service allows you, your relatives or sponsors to pay GBP student fees in the currency of your choice and provides you with a simple and secure way to initiate a payment. So you don’t have to worry about unfavourable exchange rates, bank fees or insufficient funds arriving at the University.

Online International Payments In Your Own Currency

International students can pay their fees using Aston university’s payments platform powered by our partner Western Union Business Solutions. This allows you, your parents and sponsors to pay student fees in the currency of your choice and provides you with a simple and secure way to initiate a payment.

To make your payment please click here

Benefits for you:

  • Intuitive, mobile friendly interface for a seamless payment experience
  • Pay international fees by bank transfer or online payment options
  • Convenient payment methods including Alipay, Tenpay, UnionPay, Trustly, Sofort and more
  • NO transaction charges from Aston university or Western Union Business Solutions
  • Favourable exchange rates compared to most banks
  • Track your payment online step by step
  • Peace of mind that your full payment is received by Aston university
  • Multi language platform: French, Mandarin, Cantonese, Korean, Indonesian, English, Spanish, Hindi, Japanese and Arabic
  • Customer support service to help you in every step

How it works

  • Select the country you are paying from, how much you need to pay and your preferred method of payment
  • Enter your payment details
  • Make a payment online, through your bank or in person

Credit/Debit Card Payment:

 

Payment by card can be made:
•    Online payments where an invoice has been raised or you have an outstanding balance can be made - here.
•    Online payments before arrival or to pay a tuition deposit can be made - here.

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Cash Payment:

Cash payments can only be made in person at the Cashier's Office which is located in the Finance Centre (please refer to the contact us section for the opening hours).                     

NOTE: WE DO NOT ACCEPT CHEQUE PAYMENTS
 

Tuition Fees  

If you wish to withdraw or suspend your studies it is important that you speak with your tutor.  Please follow this link to the University Tuition Fee Policy2017/18, it is important to read this document carefully when considering to withdraw or suspend your studies. 

For Residence Fees, Due Dates and all other questions please contact Unite Student Accommodation 

If you believe you are entitled to a refund then please go to the Refund section for more detail.

General Information
    
                    
If you believe that you are eligible for a refund, you should complete a the Refund Request Form in MAP.   

Please note that under Anti-Money Laundering regulations and policy over payments must be refunded to the original payer. 

Refunds will only be processed once the necessary credit note has been processed by the originating department, for example    

Registry - For Tuition Fee Refunds   
   
For Residence Fee Refunds please contact Unite Student Accommodation 

Please note that refunds will be paid by BACS into UK accounts and Bank Transfer into Non UK Bank Accounts, this allows the funds to be paid directly into the original payer's bank account. You will need to provide the following information when completing the Refund Request Form - 

  1. Account Holder's Name, 
  2. Account Number, 
  3. Sort Code, 
  4. SWIFT/BIC and IBAN.             

Tuition Refund 

SLC Reassessments 

In the case of refunds resulting from Student Finance England or Student Award Agency For Scotland assessments the University  Registry and Planning Services Department    will receive an electronic  confirmation of your loan who will then credit any invoices raised for tuition.  You will then be entitled to request a refund of the credit balance on your account by completing a  Refund Request Form in MAP.     

Please click here if you wish to contact Registry.     

Withdrawal and Suspension of Studies 

If you wish to withdraw or suspend your studies it is important that you speak with your tutor.  Please follow this link to the University Tuition Fee Policy2016/17, it is important to read this document carefully when considering to withdraw or suspend your studies.   

Once your account with the University has been credited you may then request a refund from the Finance Centre by completing the online Refund Request Form in MAP. 

How do I check my account balance? 

You can check if the credit has been processed and view your account balance by going to the Online Payment screen, login using your University details. 

 

Payment Process
 

The refund process can take up-to 2 weeks from the date you submit your request. If you have not received your payment after the initial 2 weeks you can contact the Cash Office (see contact details below); however please check that you or your school of study have submitted the details to the correct department.             

  
              

 Payment of Tuition Fees

Q Do I have to pay the fees on or before enrolment?

A) During your enrolment you will automatically be setup to pay by instalment, allowing you to pay 50% of your tuition fees by 31 October. 

Alternatively your fees maybe paid by one of the following methods:-

  • Undergraduate student who have taken out a loan with Student Finance England will have the funds paid directly to the University on your behalf.
  • Postgraduate students who have taken out a loan with Student Finance will have the funds paid directly your bank account. In order to amend your instalments inline with Student Finance's payment dates and amounts Finance Centre require a copy of your notification along with payment of the 1st instalment.
  • A sponsor, normally when a company or institute (not a family member or individual)  is paying your fees on your behalf see Sponsored Students for further detail.

Q Can I pay at enrolment?

A) Yes, payments can be made during enrolment, The Finance staff are located in the Finance Centre and will be available to help you with the payments. You may also use the online card payment this option means you do not have to queue and is accessible outside of normal office hours.

Q What happens if I do not pay at enrolment?

If payment is not made in full, or insufficient evidence is given on how your fees will be paid, then financial clearance will be blocked.  You will have until 31 October to pay in full or provide a sponsorship letter, failure to do so may result in you being asked to withdraw.  It is important that you speak to staff in the Finance Centre.

Q I have not received my Tuition Fee Loan confirmation  will I still be able to enrol? Will I still have to pay my fees then request a refund from the University?

A) Yes you can still enrol but we advise that during online enrolment you complete an instalment request, allowing you to pay 50% of the fees by the deadline date of 31 October.  The Student Loans Company will provide confirmation of your loan to the University Registry and Planning Services Department who will credit any invoices raised for tuition.  You will then be required to complete the refund request, for further details click on Refunds

Q Can I pay by monthly instalments?

A) No, the University only allows the following; 50% Term 1, 25% Term 2 and 25% Term 3 by online card instalments only

Q When will I be invoiced for my tuition fees?

A) You will receive an invoice once you are formally enrolled. This will be sent to your Aston University email, it is important that you check your email on a regular basis. If you have already paid, this will be confirmed on the invoice which will be printed ‘PAID’.

Q How much are my tuition fees? 
 
A) The tuition fees are calculated by the University  Registry and Planning Services Department   -  Registry Contact who can confirm the charge.

Q What happens for subsequent academic years?

A) The same deadline of 31 October for the relevant academic year applies. You will not be permitted to re-enrol for the following academic year if you have not paid the fees and other amounts due to the University.

National Scholarship Programme

 

Q What Scholarships are offered by Aston? Will this reduce my fees?

A) Aston offers a range of scholarships  click the link to find additional details Aston Scholarships

Withdrawing from the University

 

Q Can I get a refund if I leave my programme part way through?

A) Yes, in certain circumstances a refund or partial refund will be considered. Please refer to the  University Tuition Fee Policy201617 which outlines the withdrawal process. Please note there is a deadline for informing the University of your wish to withdraw, after which there can be no refund.     

What happens if I do not pay my fees

 

Q What sanctions are imposed for the late payment of tuition fees?

A) Tuition fee sanctions will be imposed for example the use of both library and computer facilities will be withdrawn. For further details please go to Sanctions – Non Payment of Fees

Q What sanctions are imposed for the late payment of residence fees?

A) Residence fees sanctions will be imposed. Typically this will be a Notice to Vacate followed by legal action to recover the debt. For further details please go to Sanctions – Non Payment of Fees

Q Will any debt to the University stop me from graduating

A) Yes, for further details please go to Sanctions – Non Payment of Fees

Communication 

 

Q Can invoices, letters, statements and other financial correspondence be sent to an (personal) email address other than the Aston University email?

A) No – all communication will be sent to you at your Aston University email address. It is important that you check your email on a regular basis.

 

 

Please contact us if you have the following queries:

Payment of Nursery fees
Payment of Tuition fees - How to Pay
Refunds - Refunds
Sponsored Tuition/Residence fees - Sponsored Students
University Sanctions - Non Payment of Fees                                

Finance Centre 
Upper Foyer, Main Building
Aston University
Aston Triangle
Birmingham
B4 7ET

Credit Control

Students must now use the Credit Control contact form to submit queries. Emails sent directly to our inbox from students will no longer be responded to. Please click the icon or link below to access this form or visit https://form.jotformeu.com/80304227147348 Credit Control Contact FormClick the link below to access the Credit Control contact form (Students Only)

Email:- Credit Control Contact Form 

Tel :- +44 (0) 121 204 4355    

Staff and commercial customers can continue to email creditcontrol@aston.ac.uk directly.

Cash Office 

Email:- cashiers@aston.ac.uk

Tel :- +44 (0) 121 204 4346     

Accounts Payable

Email:- finance_accountspayable@aston.ac.uk
Tel :- 0121 204 3180                          

 

 Term time opening hours

Term Time

 Vacation opening hours

Vacation

To continuously improve our service we welcome your suggestions or comments. Your feedback will be investigated with the aim of trying to find a solution where possible. 

We are committed to providing a high standard of service to all of our customers. However, if you feel that you have cause for complaint, please also complete the below form.

If we are not able to resolve your concerns immediately, we will send you a written acknowledgement of the issue that you  have raised and ensure that you are kept reasonably informed of the progress of our investigation.

If you are not satisfied with the final response you can pursue the matter further under the University’s Code of Practice on Student Concerns and Complaints   please see details of the  University’s complaints procedures

We would love to hear back from you regarding our service.  Please take 1 minute to fill survey can be found here: Finance Centre Student Survey

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