University Services

Helen Higson
There are many support structures to help your student experience at Aston. University Services are listed below. 

Introduction from Prof. Helen Higson

Founded in 1895 and a University since 1966, Aston is a long established research-active University, known for its world-class teaching quality and strong links to industry, government and the professions.  It is also an inclusive, forward-thinking and diverse institution, deeply committed to ensuring all of its students can maximise their achievements.

Whether you’re a UK, EU or international student looking for advice on managing money, wanting to join or even set-up a student society or needing guidance and support when looking ahead to your future career, Aston has friendly and experienced professionals ready to help.

We take supporting our students very seriously.  Aston was proud to have been awarded Gold by the government’s Teaching Excellence Framework (TEF) where the feedback said that “students from all backgrounds achieve consistently outstanding outcomes”. 

We are dedicated to equipping our students with the skills needed to thrive in the world of work. Aston is ranked among the top four universities for helping students secure a work placement year during their studies, helping them gain invaluable experience.  With the aid of our award winning Careers+Placements team, Aston’s graduates are some of the most employable in the UK.  Six months after graduation, nearly eight out of ten Aston alumni are in graduate level destinations – an employability rate comparable to those of the traditional elite universities.

For those who do not want to take the traditional graduate route, however, our Careers+Placements team can assist with other options such as further study, voluntary or charity work, and starting your own business.  For postgraduate students we have a specialist careers adviser who can help with career planning and we also have opportunities for postgraduate internships that can provide important work experience.

For students who are not based on campus the Learning Development Centre offers an email tutorial service providing academic support and Careers+Placements have an online collection of tools for career planning and research.

The new Aston University strategy features students as one of our main beneficiary groups and we are committed to delivering high quality teaching and support to give you the skills to thrive in business and the professions.  We are constantly adapting to the changing needs of our students and in keeping with the University’s progressive motto, ‘Forward’, we pledge to continue to do so.


Professor Helen E Higson OBE

Provost and Deputy Vice-Chancellor

The Student and International Student Advice Teams

Our welcoming and knowledgeable team of professional advisers offer information, advice and support throughout your student journey at Aston.

International Student Advisers

Experienced International Student Advisers provide advice and support to all Aston EU and international students. They can assist you with a range of issues including: access to healthcare, banking in the UK, registering with the police if required, extending your student visa, what happens to your visa if you take a break from your studies, working in the UK during and after your studies and cultural and social activities that you can take part in.

For more information contact the International Student Advisers by telephone: +44 (0)121 204 4567 or email: or visit the website at:

Student Advisers

There are so many things to think about when you enrol at university.  If you do not know what to do, there’s every chance our friendly and knowledgeable Student Advisers will be able to point you in the right direction.

You can ask our Student Advisers about student finance funding, financial assistance, access to benefits and healthcare as well as academic matters, including what happens if you take a break from your studies and what to do if you have personal circumstances which affect your academic progress.

For more information, contact the Student Advisers by telephone: + 44(0)121 204 4007 or email: or visit the Hub website at:

Student Funds Administrator

The Student Funds Administrator provides advice on managing money, assistance in cases of unexpected hardship, and financial assistance through a number of different funds, trusts and bursaries.  He also administers the US Federal Loans and offers support to Care experienced students.

For more information, contact the Student Funds Administrator by telephone +44 (0)121 204 4031, by email at: or visit the Hub website at:

The Hub Advice Zone is located on the Ground Floor of the Main Building.

The Counselling and Mental Wellbeing Service

The Counselling and Mental Wellbeing Service is a confidential service, staffed by qualified, experienced counsellors, psychotherapists and mental health specialists.

Meeting with one of our team members offers you the opportunity to discuss issues that may be affecting you either personally, or your academic work.  These could include issues such as relationship difficulties, anxiety and stress or loss of motivation.  Each year, many students benefit from discussions with us.

Counsellors/psychotherapists do not give advice or tell you what to do.  Our role is to help you take responsibility for your own decisions, to become more aware of your own resources and to work with you in developing skills which will help you to manage your own difficulties and concerns more effectively.

We offer face-to-face sessions for students on Campus, and also SKYPE appointments and e-counselling for students on placement or who are distance and transitional learners.

Our Mental Health Specialists provide support, advice and guidance to students with on-going mental health conditions, and co-ordinate     care plans with external services where appropriate.

The service is located in the Hub on the Ground Floor of the Main Building. 

Appointments can be made through the Hub in person, by telephone: 0121 204 4007 or you can email the Counselling and Mental Wellbeing Service on  

Further information can also be found on the service web site:

The Enabling Team

The Enabling Team (formerly known as the Disability Team) provides advice and guidance if you have a disability. We can help to co-ordinate any support you require if you have a physical, sensory or hidden disability, or specific learning difference. Our service is confidential and we will liaise with teaching and other support staff within the University to help make adjustments which support your studies if you give us permission to do so.

We also:

  • Provide free screening and partly fund full diagnostic assessments if you think you may have a specific learning difference such as dyslexia and would like help with this.
  • Offer group study skills sessions and drop-in sessions with a dyslexia specialist.
  • Liaise with external providers to arrange for non-medical helpers for Aston students.  We also have an ‘in-house’ non-medical-helper service.
  • Assist you with applications for the Disabled Students’ Allowance (DSA) and other sources of funding.
  • Advise teaching teams about the provision of individual examination arrangements and teaching adaptations (with your consent)
  • Make arrangements forPersonal Evacuation Plans
  • Help provide assistive technology support and advice through our colleagues in the IT Department and our Dyslexia Specialist.

Contact details:

Located on the Ground Floor of the Main Building

The Visa Compliance Team

 The Visa Compliance Team look after the University Tier 4 Sponsor Licence and   make sure that the University is meeting all the Home Office requirements so that your journey to the UK and your studies at Aston University go as smoothly as possible.

 We make sure all the systems and processes are in place at the University so that you can be confident you are meeting the requirements of your visa.

 We will:

  • Assess your suitability to study in the UK and issue you with a Confirmation of Acceptance for Studies (CAS) to apply for a Tier 4 visa;
  • Issue you with your Biometric Residence Permit (BRP) when you arrive in the UK and check your visa is correct;
  • Monitor your academic progress and engagement with your studies throughout your whole student journey;
  • Send reports to the Home Office on your behalf if your situation changes.

The team also manage the process for exchange students, short term students, academic researchers and professional visitors to the University.

Contact details:

 Located on the Ground Floor of the Main Building

Fee Collection Helpdesk and Cashiers

The Fee Collection Helpdesk is the place to visit if you need assistance with paying your tuition fees. 

The Finance Centre is responsible for collecting your tuition fee payments but we are also your main contact if you have any queries or are having difficulties in paying your fees.  Call into the Finance Centre on a "drop in" basis to see a member of the Fee Collection Helpdesk team who will be pleased to discuss and sort out any queries you may have or, if you prefer, you can book an appointment.  There are confidential interview rooms if you would like to talk to someone in private.  Where appropriate we will liaise with staff in your School and Central Departments to help resolve your queries. 

The Cashiers Office manages the online card payment service.  You can pay your fees online by visiting Paying My Fees Online

For more information see the student finance website through the Students Finance Information Website.

How to contact us:

Located on the Ground Floor of the Main Building

Additional useful Contacts:

If you have any queries about the amount of fee you are being charged:

  • In Person:                          Visit the Advice Zone
  • Email:                      
  • Telephone:                         0121 204 4689

The Academic Services teams provide a range of administrative support services for students throughout your time at Aston, from initial application to graduation.

Examinations Office

The University Examinations Office is responsible for organising the scheduling and invigilation of most examinations on campus and at authorised overseas venues.  This includes the issue of personalised examination timetables to students and putting in place special arrangements for students with additional needs. The Examinations Office Webpage provides useful information on examination calendars, examination forms (including information about exceptional circumstances) and links to the University Examination Regulations. 

Student Records

The Student Records section is responsible for all student records from initial enrolment through to graduation. The Student Records webpage provides more detailed information on the services provided, which include: re-enrolment, tuition fee invoicing, Aston Scholarships, student funds administration, liaison with the Student Loans Company and issue of degree certificates. The team can be contacted by email:

Information is available via the Academic Services Regulations and Policies Page.

Academic Appeals

Suggestions, Comments, Complaints and Concerns

Disciplinary Regulations

Exceptional Circumstances

Exceptional Circumstances are circumstances which cause a student to fail to attend an exam or to meet assessment submission deadlines, or that make them perform less well in coursework than might have been expected on the basis of other work. In general, exceptional circumstances will be of a medical or personal nature significantly affecting the student at or during a relevant period of time and/or during the examination period and which can normally be corroborated by independent evidence.

Your future starts now

Careers support

It’s never too early to start thinking about your future and securing your dream job!

The Careers+Placements team are on hand to offer friendly and professional advice to help you choose the right career path and develop the skills and experience needed to stand out in a competitive job market once you graduate.

As an Aston student you are eligible to use our services online and in person throughout your study years and for up to three years after graduation.

Visit to view a range of resources to help you with your career planning, including advice on CVs, applications, interviews, help securing part-time or volunteering work, and much more. 

Placements support

We believe real life work experience is key to enhancing your career prospects. Our dedicated Placements Team are on hand to help you secure a gem of a placement. Each student is assigned a Placement Coordinator who will assist you throughout the placement search and application process. Make sure you engage with the team early on to give you the best chance of securing your ideal role.

Aston Futures

Aston Futures is an online platform run by the Careers+Placements Team where you can:

  • Search for job vacancies and set-up email alerts for new opportunities;
  • View and book onto our careers events;
  • Book appointments with our friendly and experienced advisers. 

It’s easy to use and an essential part of the service we offer.

To use the service, log in using the same username and password as your student email and complete your profile.

Careers+Placements events

We host a varied programme of employer events, careers fairs and skills workshops on campus during the academic year. The autumn term is our busiest time for events as this is when the majority of employers are keen to meet you and it fits in with the deadlines for many placement and graduate opportunities.

Our events led by employers are a great opportunity to meet people from organisations you are considering working for and ask questions. Attending our skills sessions will give you the chance to learn and review techniques to help you succeed in the recruitment process. We all know practice makes perfect!

Don’t miss out on your chance to network with employers, you never know where the conversation might lead! Students have secured jobs by attending our events. For information on the range of events and workshops taking place, check out the events tab on Aston Futures.


Experience counts. Work experience gives you a competitive edge when you apply for placement and graduate roles, and offers an insight into the world of work. And that’s before you add in the benefits of money to see you through your degree, or an opportunity to help others.

The JobShop, powered by Careers+Placements and located in the Students’ Union, can help you find paid part-time or volunteering opportunities to help you with your career journey.

Drop by and meet the team

Come and see us in the Main Building, 1st Floor, South Wing.

We’re open 9.00am-4.30pm, Monday to Friday, all year round.

Get in touch


 Aston Careers

 Aston Placements





Outreach opportunities

Aston’s Outreach team provide exciting opportunities for University students to take part in mentoring and tutoring with local students across Birmingham. Our Outreach programmes provide a fantastic experience for University students to give back to the local community and develop their skills which they can then apply to their undergraduate degrees and future careers.

We build the relationships with the schools and provide full support for all University students we work with. This includes DBS checks, training sessions, and frequent contact throughout the scheme. 

Our programmes allow students to build employability skills for their CV’s and start building your professional network.

List of programmes for 2018-19

  • Boost! - tutoring programme for Year 11 students (takes place in school)
  • Reading Stars -  reading support programme for Year 5-8 students (takes place in school)
  • Aimhigher Mentoring -  aspiration raising mentoring programme for Year 9 -13  (takes place in School)
  • Aston Progression Pathways (APP) Mentoring – STEM specific mentoring programme for Year 12 (takes place in school)
  • Tutoring with the Access Project – GCSE tutoring for Year 10-11 (takes place on-campus)

How to contact us:


Student Ambassadors

Aston University student ambassadors are current Aston students who help the Student Recruitment and Outreach Team to promote University and student life to school pupils, prospective students and their families.  

As a student ambassador you will represent the University through a variety of different activities mainly here on campus.  It’s a brilliant way to develop skills that look great on a CV, meet new people, have fun and get paid for it! Student ambassadors use their own experiences to promote Aston University and higher education to prospective students and learners in schools.

No previous experience is necessary, although enthusiasm for Aston and higher education is essential.  A good knowledge of the facilities on offer at Aston is also beneficial.

For more information about getting involved visit:  

The Martin Luther King Centre

The Martin Luther King Centre (MLK) is concerned with faith, social and political issues worldwide; searching for the meaning of life; exploring justice, peace and mutual understanding.  The Centre is there for those from all faiths or none.

At the MLK Centre we:

  • Offer a Chaplaincy Service

We have a team of chaplains who are here to support students and staff.  Chaplains are experienced at listening, offering spiritual guidance, prayer, support, and friendship.   There are chaplains of different faiths: Buddhist, Christian, Hindu, Jewish, Muslim, Pagan and Sikh - who are available at different times throughout the week.

  • Host Events and Societies

The MLK Centre is available for student and University activities and events.  We are happy to host gatherings that are in line with our aims.  To book space, contact MLK Reception on: 0121 204 4729 or call into see us.

  • Social activities

We host regular social events.  Catering is normally vegetarian and no alcohol is allowed in the Centre.

  • At times of celebration, remembrance, grief and difficulty

The Chaplaincy Team facilitate faith-based celebrations throughout the year.

The MLK Centre is the University’s focal point for times of sadness and remembrance, the Chaplaincy Team are on hand to offer support and a friendly listening ear for any student or member of staff who has been affected by personal or national/international events.  As a University we will at times take part in official nation-wide commemorations and remembrances.   


We are situated at the heart of the campus opposite the library. Please feel free to pop in and see us, browse our webpages for more information.

For more information visit our Chaplaincy website at:

or follow us on  Twitter and  Facebook      

How to contact us:

  • Email:                       
  • Telephone:                        0121 204 4729

We believe that the diversity of our staff and student community is fundamental to creative thinking, innovation and intellectual challenge, and we are committed to creating an environment where diversity is celebrated and everyone is treated fairly, regardless of gender, disability, ethnic origin, religion or belief, sexual orientation, marital status, age, or nationality.

We have a genuine commitment to equality of opportunity for our staff and students, and to promoting equality and diversity within the University community from admissions and assessment policies for students to recruitment, selection and employment processes for staff.  This is brought alive by our outreach work in Schools, our recruitment on merit, whatever a students’ background, and our relevant degrees with linked work experience, which have a track record of transforming lives.

We have ambitious diversity goals and an excellent record of achievement (widening participation targets, Athena SWAN awards, etc).  We publish equality information each year on all staff and students at the University together with our Equality and Diversity Policy Statement, and a number of other relevant policies. See

If you have any questions about equality and diversity at the University please contact Human Resources by email at:

Aston has extensive IT facilities with over 1,500 desktop computers specifically for student use. These are located in 30 separate computer areas across the campus.

Many of the computer labs can be accessed 24 hours a day, 7 days a week and offer a range of networked software packages, database systems, modelling tools, computer-aided learning materials and access to online sources of information.  You can search for available computers via the myAston mobile application or via our student guide on the IT website (details listed below) enabling you to identify them without visiting each location.

We have also created WiFi Study Spaces around the campus that are open to all students and have dedicated wireless access points so that you can study using your own equipment in a comfortable and relaxing environment. Some of these spaces also contain a number of computers with standard software which can be used.

WiFi is available across the campus and is called _Aston Connect. It is really simple to use - Just connect your phone, tablet or notebook and enter your computer login details when requested – details can be found via our student guide on the IT website (details listed below).

IT facilities are free to all students and are linked by our high speed network, which spans the campus providing access to the internet and other networks worldwide.    

My Aston Portal (MAP) is an internet portal that acts as a secure single point of contact for many of the services you use as a student. You will have been sent details of how to log into this portal to complete your enrolment before arriving at the University and should continue to use this throughout your studies to access your personalised teaching timetables, the modules you are studying and Blackboard VLE which is our virtual learning environment.

Blackboard VLE (Virtual Learning Environment) is a web-based resource that can be accessed any time from any place via MAP.  You will be able to log onto all of your modules, access lecture notes, read course announcements, complete assignments and collaborate with your classmates.

To help you make the most of the IT facilities, we have created a Student Computer Guide which contains information on all of the services provided including email, My Aston Portal (MAP), Blackboard VLE and much more. You can view the guide online at;

The IT Helpdesk is available from 8am to 6pm during term time and can provide assistance with any issue relating to your IT services or the operation of your uniCARD for building access. You can visit the helpdesk in person or contact us via any of the options below;

IT Helpdesk

  • IT Services
  • Main Building East, Ground Floor
  • Tel: 0121 204 3445
  • Email:

Follow us on Twitter@aston_its for tips, latest issues and new service information.

Centre for English Language and Communication at Aston (CELCA) specialises in teaching English for Academic Purposes and providing language, communication and academic skills support to Aston students.  The Centre offers a wide range of high-quality preparatory and year-abroad programmes and supports Aston’s international students at all levels of study through Academic English tutorials and workshops.

CELCA staff are well-qualified, experienced and committed to helping international students succeed on their academic programmes and achieve their personal goals.

CELCA tutors can help students to improve their accuracy and fluency when using spoken and written English, pronunciation, academic writing, giving presentations, and other academic skills such as taking part in seminars or listening to lectures.

One-to-one tutorials can be requested online by visiting or in person on the first floor of the Library building.


The Learning Development Centre (LDC) is a central service which provides academic advice and resources for students throughout their studies at Aston.  We are a team of experienced teachers, lecturers and Student Writing and Maths Mentors.

The LDC offers one-to-one and group tutorials to help students develop their maths and academic skills.  Our Maths Centre offers a drop-in tutorial service, appointments and workshops to assist with maths and statistics and our tutors are available to work with students at all levels of study. 

The LDC also delivers a series of workshops and webinars for undergraduate and postgraduate students, covering several topics including academic writing, referencing, revision strategies and dissertation writing. 

The LDC is also a popular place for students to study, particularly for students working in groups.  The LDC has bookable rooms with presentation facilities which you may find useful during your time at Aston. 

Online support and resources: Students who are unable to visit the LDC can access advisors through our e-tutorial and SKYPE service. Appointments can be arranged outside of regular working hours if required. Students can also access maths and study resources within the maths support area on Blackboard and the LDC Blackboard module. These online resources include a range of study guides, video clips and general worksheets.

For more information about using our services, study advice and resources available, please visit our website , Facebook page or follow us on twitter for more information.


The Learning Development Centre is located on the first floor of the Library building.

Contact details:

Open 24/7 When It Matters Most

Aston University Library Services has achieved the Customer Service Excellence Standard, meaning that the service is customer focused with friendly, knowledgeable and professional staff.

Opening Hours

The University Library has flexible opening hours, which are always displayed in the foyer and on the website.  During exam and revision periods, it is open 24/7.  An access control system has been implemented in the Library in order to maintain the safety of students, staff and visitors. 


The Library has proximity access at the entrance - you need your uniCARD to get in, and this card must not be used by anyone other than the person named on it.

Study Space

Various study environments have been designed to meet your needs, whether that is for collaborative study, quiet study or silent study.  You are requested to choose where you sit according to your requirements and to respect the needs of other Library users. Please ensure that desks are left clean and tidy when you finish.  There is also additional study space in Main Building (Library 2 – Room MB225) equipped with PCs, group study tables, a printer, power sockets and USB chargers.  Library 2 is open 24 hours.

Training and support

Our Information Specialists regularly provide training sessions to help you make the most of our resources.  You can contact them at any time using the contact information for the Library below. 


You automatically become a member of the Library at enrolment.  The barcode on your uniCARD shows your Library membership number.  You must use your uniCARD to get into the Library and to take books out.  It is important to regularly access your Library Record and check your Aston email in case a book that you have borrowed gets recalled (there are fines on recalled items):

You are still a member of the Library if you are not based on campus and can make use of all the Library facilities.  If you are a part-time or distance learning student or have a disability or additional need, you can ask the Library staff to post books out to you.

Self Service

We make our services as user-friendly as possible, so you can borrow books or laptops, pay fines, print documents and use the online facilities even at night when there are no Library staff available.

Access to Resources

The Library contains over 148,000 volumes, with access to 133,000 journals (electronic and print) and 200,000 e-books across all subject areas.  Reservations can be placed on specific titles that are in high demand. 

Each summer Library Services reviews the reading lists provided by academic staff to ensure that all recommended books are available to borrow. Reading lists are available on Blackboard sites for each module.

Large, full-text databases such as ABI Inform Complete (Proquest), Business Source Complete (EBSCO), Emerald Fulltext, JSTOR, ScienceDirect and Econlit with Full Text (all full-text business and management journals) are supplemented by access to Web of Science, International Bibliography of the Social Sciences,  Datastream, Fame (financial databases), Economist, the Financial Times and Nexis UK  (international press coverage).  Most databases are also available via the Internet, both on and off-campus via the A-Z Databases listing:

From the Library home page you can: 

  • link to Library SmartSearch to look for books, journals and e-resources in your subject area;
  • find out about Library services and facilities;
  • check how to reserve books and view your Library Record.


For access to key resources for your subject areas and help with referencing, check your subject LibGuide – provided by your Information Specialist:

Ask the Library
Support is available from the Help Point on the Ground floor of the Library, staffed 9am till 6pm, Monday to Friday in term-time. Staff can help with printers, copiers, self-service facilities and finding books or online resources.  You can also email enquiries to 

If you have any questions about Library Services, you can LiveChat or post questions via AsktheLibrary:


The Library regulations can be found on the Library website.  (See Conditions of use).

Contact details:

Aston University Nursery and Pre-School was founded in 1973 with a commitment to provide the highest standard of care and education.  It is based on the University campus, moving into a brand new purpose built building in January 2016.  Nursery places are limited so please book as soon as possible.  You will need to be aware of the sessions you require before booking a nursery place.  The nursery can also offer funded places for children the term after their third birthday.  Please contact the Nursery for further information. 

Open Monday-Friday, 7.30am-6.00pm

Contact details:

  • Email:              
  • Telephone:                0121 204 4562
  • Web:                
  • Location:                   1 Woodcock Street (entrance on Coleshill Street) B7 4BL

Aston University’s Speak Up Policy provides a confidential and secure way for you to raise concerns about misconduct by another person; breaches of the law; health and safety issues; or financial malpractice.  The Speak Up Guide outlines the key steps you need to take and who to contact if you wish to raise a concern.  Click here to access the full Speak Up Policy.

For many students, life at Aston revolves around the Students’ Union (SU); the go-to-place for making the most of your time here as a student.

  • Clubs and Societies
  • Advice and Academic Representation
  • Bar, Shop and Entertainment
  • JobShop and CopyShop
  • Study Space and Prayer Facilities

The services and activities provided by the Students’ Union make a huge contribution to the sense of community at Aston and the Union works in partnership with the University so that you have the highest quality educational experience.  The SU is a vibrant, welcoming place with something for everyone.

Students can get great academic representation from the Student Voice department, and there is a first class Advice and Representation Centre to support the health and well-being of our students (see more details below).

The Union’s Clubs and Societies help students make friends and settle into University life.  We have a wide range of activities you can join and if somehow you cannot find something you like, then we can help you start-up your own Society or Club.  Aston Students know that through participation you can develop new skills which will enhance your CV so make sure you get involved!  

Plus the SU is home to the JobShop, where you can gain assistance in finding part- time work and becoming more employable.

Whatever you need at Aston, the SU is the place to go…and from March 2019, they’ll have a brand new building!

The new SU will retain the best of their existing services, but also add new facilities to broaden their appeal. The Ground Floor will provide a comfortable, welcoming social space to meet friends and grab a coffee. Plus, there will be a plush new bar, better facilities for clubs to train, and more spaces for societies to have meetings and social events.

To get the most out of your student experience, make sure you get involved with your Students’ Union. Find out more about all the great services available at the Union at


Danielle Gallagher - Union President:

Ellie Chambers - Vice President Welfare:

Annas Mazhar - Vice President Student Activities:  

Pawan Kumar Neglur - Vice President Education:

Welcome Desk

0121 204 4855

Open 10:00 am to 5:00 pm Monday to Friday during Undergraduate Term Time.


Aston Student Voice

At the Aston Students’ Union your voice is at the heart of everything we do and the Student Voice team are here to empower you to make a difference during your time at Aston.

So what do we do? Well we support:

  • your Unions democratic processes enabling you to have a say on what your Students’ Union does
  • your elected officers to effectively represent your academic and non-academic interests both locally and nationally
  • your Student Reps to ensure that your voice is at the core of University decisions and work in partnership with the University and us to get the changes you want to see on your course
  • your interests through campaigns and other activities
  • you to have a say on what matters to your University experience

Ultimately we are only as strong as our voice which is you!  So get involved and let’s see how loud our voice gets and how we can make a difference to Aston students together.  You can find out more by visiting:

Student Representation and feedback

Here at Aston University your views and feedback are important and help us to enhance the quality of the student experience for current and future students with the aim of giving our students the best learning experience possible.

There are a variety of opportunities for you to provide feedback on your course from module evaluations to national surveys that seek to gauge your opinions.  Here at Aston we work closely with the University to support you to be represented by a fellow classmate (Student Rep).  These Student Reps are empowered to represent your academic interests to the University and Students’ Union. They are supported by your Vice President (Education) who represents and campaigns for your academic interests at a University level both at the University and Nationally.

You can become the representative for your course and help us to make education at Aston great. In the autumn term we run elections for you to decide who will be your Student Rep for the year. We encourage you to get involved by either standing to be a Student Rep, voting or providing your feedback to your Student Reps.

If you would like to find out more about the role of Student Reps or how the Students’ Union is representing your academic interests then you can email your Vice President (Education) ( You can also find out more by visiting

Advice & Representation Centre

Advice and Representation Centre (ARC) is a professional advice Centre run by Aston Students’ Union.

ARC is here to help throughout your time at Aston University.  Experienced and qualified staff offer advice on a wide range of issues, study related or personal, and can refer you on for specialist services.  ARC offers free, independent advice that is confidential, in a friendly and welcoming environment.  ARC advisers can represent and support you at formal hearings and appeals.

Advice from ARC is:

  • Professional

ARC staff are experienced and trained in advice.

  • Free

There is no charge for services provided by ARC.

  • Independent

Aston Students’ Union is an independent charity and company led by elected students.

  • Non-judgmental

ARC aims to treat everyone with respect and courtesy. ARC challenges discrimination.

  • Confidential

ARC will not pass on the information that students share to anyone outside the service without permission.  This includes Aston University.

ARC offers advice and support with a range of subject areas including:

  • Academic

ARC advisers provide help and support in relation to exceptional circumstance claims, course issues, leave of absence, examination boards, academic appeals, disciplinary action and complaints about the University.  ARC advisers are able to accompany and represent students at University meetings.

  • Money

ARC provides professional money advice. This includes advice in relation to tuition fees, issues with student finance, grants and bursaries and applications to hardship funds. ARC can provide debt counselling and support dealing with creditors. ARC operates the Union Emergency Loan fund.

  • Housing/accommodation

ARC offers advice on housing rights and responsibilities. ARC offers a tenancy checking service, advises on disrepair, tenancy deposits, disputes and eviction.

  • Employment rights

ARC advises on employment rights issues including pay rights, time off, equality at work, disciplinary and grievance processes and termination of employment.

  • Consumer

ARC advises on consumer issues such as the return or replacement of goods and issues with utility bills.

  • More

ARC can provide guidance on small claims court processes and procedures.

ARC provides information on sexual health and alcohol and substance abuse and can signpost students to specialist services.

Students can collect health costs forms, income tax forms, maps, and information about bus routes and time tables.

Hate Crime Reporting

ARC is recognised by West Midland Police as a third party hate crime reporting centre.

Contact the Advice & Representation Centre

Open Monday to Friday 10.00 am to 4.00 pm

ARC is a member of AdviceUK the largest network of independent advice agencies. ARC is supported by specialist consultancy support from Citizens Advice and the National Homelessness Advice Service (NHAS).

Aston Students’ Union, Advice & Representation Centre is authorised and regulated by the Financial Conduct Authority. Authorisation no. 618885.


The JobShop powered by Careers+Placements is located in the Students’ Union. The team can help you find part-time or volunteering opportunities to help you with your career journey. For more information visit:

  • Tel: 0121 204 4844
  • Email: 
  • Visit us: 1st Floor Students' Union, Monday to Friday 10am - 4pm

Students’ CopyShop

You'll find us on the 1st Floor, Students' Union. We provide all the printing, copying and binding services you will need, all at affordable prices.

We pride ourselves on excellent customer service and we always try to provide service with a smile...even on deadline day! 

You can find all our prices online at and if there is anything you're not sure of, please call us on 0121 204 4834 or email

During term-time, we're open Monday – Friday: 8.30am – 5.00pm

We look forward to seeing you soon!

The Loft

Head up to the second floor of the Union to check out our newly refurbished social study area!

The Loft can seat up to 100 students, and it’s open to everyone - from first years to final years to postgrads; you are all welcome! It is open 8am – 11pm Monday - Friday during term time, and 8am - 5pm Monday - Friday out of term.

The Loft also has power supplies on every table, and a Presentation Suite with projector that can be booked out for group work and studious get-togethers.

To book time in the Presentation Suite, please visit Student Activities, email or phone 0121 204 5205.

Here's to happy studying!                                                          

Aston Students' Union Club and Society Room Bookings - University Buildings

  1. Every club and society should nominate at least one committee member to handle room bookings with the University.
  2. Bookings should be made by emailing or in  person to the Student Activities office on the 1st floor of the Students’ Union. 
  3. The student making the booking should provide full contact details including, name of club/society, the nominated student name, student number, contact telephone number, the type of room they require e.g. seminar room, lecture theatre and their activity. 
  4. If equipment is required, please check for room provisions or include the details in your booking information.
  5. The booking should indicate the date and times of the booking and if the booking is a recurring event.
  6. If the booking is for a time after 18:00 or on the weekend, an ID number will be issued to the student making the booking. This should be quoted to Security staff who will then issue a key to the student. The key will only be given to the named person on the booking; the named person is responsible for the unlocking/locking of the room. 
  7. Arrangements should be made by organisers for admittance/exit of non-Aston students and visitors. If there are to be any external guests or speakers, please complete an external speaker form at least 14 days prior to the event.  This will be sent on to University Security and a security check may be carried out with West Midlands Police and/or other security services. Download the form at and email it to Richard Broome at
  8. All events require a Risk Assessment form to be completed and submitted to Aston Students' Union Student Activities office at least 14 days prior to the event.  Download the form at and email it to
  9. If the event is to attract VIP/high profile guests or speakers advice should be sought from the Marketing & Communications team at
  10. If food is to be provided at the event please complete the external food authorisation form and obtain the caterer’s Food Hygiene Rating and Public Liability Insurance Certificate.  Download the form at and email it to
  11. Aston Students’ Union clubs and societies must not enforce or encourage gender segregation at any events whether in University buildings or elsewhere. This applies to meetings which follow on from acts of religious worship or practice.


Bookings are made on first come first served basis. Teaching takes priority so some rooms may not be available, particularly during the exam period. Please note rooms may be changed at short notice; if this should happen every effort will be made to offer a suitable alternative room.

Useful Contacts

Union Reception


It should be noted that if attendees or organisers are non- Aston students they may be subject to charges for hire of room and equipment. To book and make enquiries about availability of equipment.  - Teaching and Learning Community Supporting our staff and students' use of learning technologies please save energy - logout and switch off


Non-Aston students attending must be provided with proof of attendance such ID badges or stickers indicating the event they are attending.
For events that take place after hours, advice on procedures should be sought from the Security team 

University Reception

Signage and use of tables and chairs in the foyer can be booked by

Aston Students’ Union – Student Activities office

Clubs and Societies

The Student Activities and Voice team manage and facilitate lots of fantastic opportunities for students to get involved.

Activities and opportunities through Aston SU are a brilliant way to get the most out of your time at Aston

You can make loads of new friends and find hundreds of ways to boost your CV, learn a new skill, continue a hobby or learn something completely new.

Our student activities are also a great way to just escape the stresses of university life and unwind. There’s plenty to choose from, but if you don’t see anything that takes your fancy, you can always set up a student club or society of your own! 


Our sports and physical activity clubs are collectively known as the Aston Athletic Union. Clubs here at Aston are perfect for getting active, no matter your ability. There are a wide variety of sports and activity covered, with varying commitment levels available, there is something for everyone.  Most clubs also offer a social option, if you want to get involved in their numerous social events, without committing to the sport itself! There is the famous and very popular annual Athletic Union Ball which is always an event not to be missed! 


Our societies really do contain something for everyone. From academic to faith/culture to general interest, we really do have it all. We currently have 94 student led societies, who meet regularly throughout the year, and all offer a huge variety of opportunities to try new things, or meet like-minded people.

Student Led Service and Project Groups

The Student Activities and Voice team manages and supports a number of Student Led Service and Project groups which are run by students to deliver a specific project for the benefit of Aston students. Current Student led Groups include a TEDx group, and a radio station. The groups are student led with staff oversight and support, and are core funded by the Students’ Union.


Volunteering is a great way to make a difference. You’ll will also gain great new skills that will make your CV stand out, meet useful contacts, and of course have lots of fun! Our RAG (Raise & Give) group are always looking for extra hands, and organise multiple events throughout the year to raise money for great causes. We also have a number of other volunteering opportunities available throughout the year – just check out our website to see what’s available!

Visit our website to check out all of our amazing student activities and learn more!

The Good Place Cafe

Enjoy the high-quality coffee and a great friendly vibe. 

Make sure to check out our best value meal deals! Affordable for all students! 

Bring your travel mug to get 5% off, or get your very special Good Place travel mug to get 10% off every time you buy a drink!

The Lounge Bar

The Lounge is our brand new bar and restaurant, on the first floor of the new SU building.

Meet friends, play pool, study, chill on the balcony or grab some tasty lunch.

The Lounge is the best looking place on campus to relax, revise or recharge.

The Shop

The Aston Union Shop, on the Ground Floor of the SU, is dedicated to Aston students and their day-to-day life on the University campus. Whether you need last minute stationery, a warm hoodie for cold nights or a quick bite to eat in between lectures, we are here for you! 

The Aston Union Shop sells a wide variety of essential items, including sandwiches, confectionery, stationery, greetings cards and much more. It also stocks tools for your studies such as diaries, lab books, lab coats, USB disks and batteries, as well as medications, toiletries, and other useful household products.

This is the go to place for Aston University branded clothing, stationery and all things Aston University branded.

The Aston Union Shop aims to provide all the student essentials.