It has been 13 years since Digital Services was centralised to improve service delivery and support to our students and staff. During that time there have been many changes and improvements, such as the Helpdesk being relocated to the ground floor by The Hub and Student Services improving accessibility, and new or updated systems and service to keep the University current.
Digital Services are progressing with the development of the DigitalAston Strategy (focusing on Digital Leadership, Help, Build, and Protect themes), along with key stakeholders and beneficiaries to ensure alignment to the University vision.
Our commitment to you is that we will:
Have customer needs at the heart of our service
Provide a welcoming and accessible environment
Help you to become effective users of IT through the provision of training and enquiry services
Train and support our staff to support the needs of our users
Gather feedback and use it to develop our provision and services
Deal with comments and complaints promptly
Continually evaluate our services
In exchange we ask you to:
Follow the IT Rules and Regulations
Treat our staff with respect
Treat Computer labs and other IT property with respect
Tell us when something is not working
Provide us with your suggestions, to help improve the service
The Aston University Digital Strategy has been prepared in consultation with a large body of academic and support services staff and student representatives. The purpose of the strategy is to ensure a coordinated and coherent approach to the development deployment and support of IT Services. For further details please see the IT Strategy pages (requires login).
There are various conditions regarding acceptable use, monitoring, and security which must be adhered to. The IT Rules and Regulations section provides all the relevant information.
We really appreciate getting feedback from you so that we can keep making Digital Services even better. Whatever your experience has been we would love to hear from you; Email: Feedback
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