Contact us


Ask the Library
Staff are available Monday - Friday 09:00 - 18:00 to respond to any Live Chat queries.  We aim to claim a live chat within 30 seconds.

Outside of these times, you can submit your query to Ask the Library and you will receive a reply within 1 working day.

Help Point

Library Building, Ground Floor. 
Staff are available at the Help Point Monday - Friday, 09:00 - 18:00  term-time, (09:00 -17:00 vacation).  
Information Specialist support is also available at these times.  
At other times, Reception Desk staff can help with printers and laptops Monday - Friday,  17:00 - 22:00, Saturday 10:00 - 18:00, Sunday, 11:00 - 18:00 Sunday.

You will receive a response from the Library within 1 working day.


Telephone enquiries 24/7: +44 (0)121 204 4525 

We aim to answer the telephone within 6 rings

Information Specialists can offer specialised subject advice to help you in your studies. They are available during office hours via the Help Point or contact your Information Specialist directly.
Are we getting it right? Would you like to tell us what you think about our services?  
We are open to suggestions or comments for improving any aspect of our services.

Postal Address

Library Services
Aston University
Aston Triangle
B4 7ET