WELCOME TO THE SCHOOL OF LANGUAGES AND SOCIAL SCIENCES!
On behalf of all my colleagues, both academics and professional staff, I hope that your time at Aston is both enjoyable and rewarding, we are glad you are here. We know that University involves a significant personal financial commitment from students, but an Aston degree remains an excellent investment in your future, not only do our programmes provide a rigourous academic training in your chosen discipline, but Aston graduates are among the most highly regarded by employers of all kinds.
The information in this Handbook introduces you to the School. We hope it is useful in explaining the basics of the School's Undergraduate and Postgraduate degree programmes, together with a number of administrative details. If you need any help or advice, do not hesitate to contact us, your Personal Tutor, the Programme Director for your degree or the School's Student Support Team will be able to help you directly, or put you in touch with other relevant areas of the University's extensive network of support services.
Lastly, I want to encourage you to make the most of your time at Aston. University is a unique opportunity to develop both personally and intellectually, and whether it is via your formal degree programme, attending one of the many events the School hosts, contributing to the Students' Union and its societies or through social activities, there are lots of ways to get involved.
Good luck with your studies!
Professor Jonathan TritterExecutive Dean
Founded in 1895 and a University since 1966, Aston is a long established research-active University, Known for its world-class teaching quality and strong links to industry, government and the professions. It is also an inclusive, forward-thinking and diverse institution, deeply committed to ensuring all of its students can maximise their achievements.
Whether you're a UK, EU or international student looking for advice on managing money, wanting to join or even set-up a student society or needing guidance and support when looking ahead to your future career, Aston has friendly and experienced professionals ready to help.
We take supporting our students very seriously. Aston was proud to have been awarded Gold by the government's Teaching Excellence Framework (TEF) where the feedback said that "student from all backgrounds achieve consistently outstanding outcomes".
We are dedicated to equipping our students with the skills needed to thrive in the world of work. Aston is ranked among the top four universities for helping students secure a work placement year during their studies, helping them gain invaluable experience. With the aid of our award winning Careers+Placements team, Aston's graduates are some of the most employable in the UK. Six months after graduation, nearly eight out of ten Aston alumni are in graduate level destinations - an employability rate comparable to those of the traditional elite universities.
For those who do not want to take the traditional graduate route, however, our Careers+Placements team can assist with other options such as further study, voluntary or charity work, and starting your own business. For postgraduate students we have a specialist careers adviser who can help with career planning and we also have opportunities for postgraduate internships that can provide important work experience.
For students who are not based on campus the Learning Development Centre offer an email tutorial service providing academic support and Careers+Placements have an online collection of tools for career planning and research.
The new Aston University strategy features students as one of our main beneficiary groups and we are committed to delivering high quality teaching and support to give you the skills to thrive in business and the professions. We are constantly adapting to the changing needs of our students and in keeping with the University's progressive motto, 'Forward', we pledge to continue to do so.
Professor Helen E Higson OBEProvost and Deputy Vice-Chancellor
Please use the Staff Directory to look up contact details
If your query or issue relates to...
Academic staff will advertise at least 4 hours a week, over at least two different days, during term time where they will be available for you to discuss your academic work and receive feedback.
How these sessions are managed is down to individual academics - you may be able to just drop in, or you might have to arrange a specific time either via email or through the WASS appointment system.
You may be able to arrange an appointment outside of these hours, by negotiation.
Each programme has a Programme Director, as follows:
If you study on a Joint Honours programme taught entirely within LSS, each Programme Director above is responsible for their resepctive half of the programme.
If you study on a Joint Honours programme taught between LSS and another school, please see the table below.Programmes delivered jointly by LSS and ABS
Programmes delivered jointly by LSS and LHS:
Each programme has a Programme Director, as follows
Programme specificationA programme specification is a general overview of the structure of the programme. It includes information about modules available on the programme, learning outcomes, assessment, and teaching methods. Programme specifications are available on MAP in the section called 'My Degree Programme Details' where there is a link 'View my Degree Programme details'. If there are multiple versions of programme specifications please choose the appropriate one based on your year of entry.Module SpecificationsA module specification is a published statement regarding the learning outcomes and aims of a module and contains information on assessment and feedback methods, content, and teaching methods. The information in module specifications should be taken as definitive. Take time to familiarise yourself with the information they contain.
Specifications for all modules are stored in the University Module Directory, which can be accessed via MAP. If you are enrolled on a module, you will be able to view its specification via a link in the appropriate BlackBoard area for that module.
If you know the code for a module and you want to see the specification, you can generate a direct link by adapting the link below: http://modspec.aston.ac.uk/e-docs/20189_mod_spec_MODCODE.pdf
Module OutlinesModule outlines will be distributed to you at the start of your module by your tutor. These are different to module specifications. The information included will vary from tutor to tutor, but they will include additional information related to the academic content of the module. It is your responsibility to make yourself familar with the details provided for each module that you are required to study, including required reading, preparation for weekly lectures and seminars, and assessment. You should check BlackBoard regularly to ensure you are aware of all such requirements, including those which may be announced in between scheduled meetings.
Academic Year CalendarTerm dates and university holiday information can be found HERE.
Your Module timetableYour individual timetable will be available online through MAP.
More information about your personal academic timetable is available HERE.
Please check your timetable regularly:
If you notice or problem, or have any queries relating to your timetable or module enrolement, please contact the LSS Timetabling Officer, Mingqing Ji.
Changing Optional ModulesIn Weeks 1 and 2, or 15 and 16, any changes to optional modules must be arranged through the LSS Timetabling Officer Mingqing Jia.
Changes after week 2 or 16 are not normally permitted. After this point, any change that may exceptionally be agreed must be negotiated through the Head(s) of Department(s) concerned and final approval sought from the Associate Dean, Regulations and Awards. A form must be completed and handed into the School Reception.
Reading WeekWeek 6 of the timetable is set aside as a Reading Week. This allows you the opportunity to reflect on your studies, perform more in-depth reading, or be given specific guided study to carry out by your lecturer(s). You will be expected to be available during Reading Week for consultation and for guided study during your timetabled contact hours.
Please note, occasionally modules do not include a Reading Week and normal study and contact hours continue for Week 6.
Aston firmly believes in the value of attendance, and its relationship with engagement and achievement is very important. Attendance at scheduled teaching sessions enhances the experience of all students, and provides the opportunity for you to benefit fully from the support and guidance the University offers.
You should 'check in' to timetabled classes by placing your uniCARD on readers on entry to all your scheduled teaching sessions including lectures, seminars, tutorials, lab session etc. You will then be able to access your record of attendance in the MyAttendance system. This supports the University's proactive approach to learning and we encourage you to assume responsibility for your own academic progress, and manage your time effectively.
If you hold a Tier 4 visa, MyAttendance will create an automatic face to face engagement for you and will form part of your Student Engagement Monitoring information for the UKVI.
Log in: MyAttendance
For further information please visit the MyAttendance webpages
It is our expectation that students make every effort to attend their timetabled contact hours overthe whole academic year.
If your attendance falls below acceptable levels, you mat be contacted by your Personal Tutor.
Where you are experiencing problems which are having a serious impact on your ability to meet attendance requirements, you should discuss these problems with your Personal Tutor as soon as possible to see how best to minimise the detrimental effect on your studies.
AbsenceIf you are absent from class becasue of illness please notify the Student Support Team.
Please do this as soon as possible, otherwise you may be contacted about your lack of attendance.
If you will be absent for a scheduled exam, it is a different procedure. Please refer to BlackBoard in LSS Student Information>Assessment.
Catching UpAsk the lecturer for copies of any handouts and advice about guided reading. Check BlackBoard to see whether work has been posted there for the missed session. Please talk to the lecturer or your Personal Tutor if you are experiencing difficulties catching up.
Staff are not normally able to offer individual tuition to students who have missed lectures or seminars.
Term-Time EmploymentIf you are an international student, please refer to the information HERE.
Some full-time students undertake voluntary or paid employment during academic terms. Although we recognise that this may be a matter of financial necessity, or develops important skills and provides experience, you should ensure that such work does not result in absence from any timetabled activity or the late submission of assessments and does not have a detrimental effect on your academic performace.
Aston University is committed to supporting students achieve their full potential throughout their studies. MyEngagement has been developed to empower students, using a variety of student data, to reflect on their learning behaviours and identify areas which could be enhanced. The system will also provide information to support discussions with relevant staff (such as personal tutors) and identify students who may need support at different stages of their learning journey.
Universities are responsible for the quality of the education they provide and, for the academic standards of the awards they offer. External examining is one of the important checks on those standards.
Universities appoint External Examiners from higher education, industry, and professional institutions. Those appointed are suitably qualified and experienced and are external to, and independent of, the University. External Examiners are able to provide carefully considered advice ont he academic standards of the awards, programmes and/or modules to which they have been assigned, and can offer advice on good practice and opportunities to improve the quality of those programmes/modules. External Examiners are also able to offer a view of how standards compare with the same or similar awards at other higher education institutions.
An important feature of external examining in the UK is the provision of annual written reports by each External Examiner. Universities consider these reports carefully, and either take action in response to any recommendations or clear the reasons for not taking action.
Students have an important role in the management of standards and quality, and External Examiners' reports are made available to students as part of this and should be discussed at Student Staff committees. To access the most recent External Examiners' reports for your programme please see your MAP home page in the Degree Programme information section.
The role of External Examiner does not include responding to individual student queries, and if you have any queries about an External Examiner's report, you should contact your student representative who will raise the issue with the University Programme Director or at a Student Staff Committee on your behalf.
The current External Examiner(s) for your degree are:
The role of External Examiner does not include responding to individual student queries, and if you have any queries about an External Examiner's report, you shoud contact your student representative who will raise the issue with the University Programme Director or at a Student Staff Committee on your behalf.
If you are considering changing your programme of study (a "programme transfer"), you will need to speak to the Programme Directors of your current and desired new programme.
If you are in doubt, email firstname.lastname@example.org for advice on whether this is necessary.
If you are considering suspending your studies ("leave of absence"), or even leaving university altogether ("withdrawal"), it is vital you talk to your Personal Tutor in the first instance.
Leave of absences and withdrawals can be requested via MAP after speaking to your Personal Tutor.
Placements generally fall into one of three types:
Documentation on assistantships, companies and universities is available for reference from the Careers+Placements Team. A complete series of briefing meeting, presentations and workshops takes place at various points throughout the year to assist Stage Two students with CVs and placement applications, and detailed supporting documentation is provided. An opportunity will be given to Stage Two students in October to meet final year students who have returned from their Year Abroad placements.
For placements in Europe, students are normally eligible for additional funding via the Commission of the European Communities' ERASMUS student mobility work placement programme.
We believe real life work experience is key to enhancing your career prospects. Our dedicated Placements Team are on hand to help you secure a gem of a placement. Each student is assigned a Placement Coordinator who will assist you throughout the placement search and application process. Make sure you engage with the team early on to give you the best chance of securing yuor ideal role.
Here at Aston University your views and feedback are important and help us to enhance the quality of the student experience for current and future students with the aim of giving our student the best learning experience possible.
There are a variety opportunities for you to provide feedback on your course from module evaluations to national surveys that seek to gauge your opinions. Here at Aston we work closely with the Unviersity to support you to be represented by a fellow classmate (Student Rep). These Student Reps are empowered to represent your academic interests to the University and Students' Union. They are supported by your Vice President (Education) who represents and campaigns for your academic interests at a University level both at the University and Nationally.
You can become the representative for your course and help us to make education at Aston great. In the autumn term we run elections for you to decide who will be your Student Rep for the year. We encourage you to get involved by either standing to be a Student Rep, voting or providing your feedback to your Student Reps.
If you would like to find out more about the role of Student Reps or how the Students' Union is representing your academic interests then you can email your Vice President (Education) (email@example.com). You can also find out more by visiting www.astonsu.com/voice/representation
Towards the end of each module you will be asked to fill in an anonymous questionnaire. This provides LSS and the individual lecturers with valuable information which is used to enhance and improve our learning and teaching strategies.
Fore interim feedback, please speak to the module leader, or a student representative.
At Undergraduate level, final year students are asked to fill in the National Student Survey (NSS). At Postgraduate level, students will be asked to fill in the Postgraduate Taught Experience Survey (PTES).
These surveys are run by external organisations and ask all students nationally the same questions.
For non-final year undergraduate students, the University also runs the Student Satisfaction Survey.
We value your opinions and so we use the results of these surveys to enhance and improve your learning experience.
If you experience problems with a module, please first try to resolve it with the lecturer or module leader. If the problem persists, then please refer the matter to the Head of Department, or the Associate Dean for Regulations and Awards.
General problems relating to programmes or subjects as a whole can be referred to a student representative, or the Programme Director.
If after this you are still experiencing problems, please refer to the section on Student Suggestions Comments, Complaints and Concerns.
References and Testimonials
These can be requested via MAP, in the "Academic References" section. You need to make sure your referee can comment on your academic progress so far, therefore an Academic Reference can be requested from any academic who has taught you or your Dissertation Supervisor.
Our welcoming and knowledgeable team of professional advisers offer information, advice and support throughout your student journey at Aston.
International Student Advisers
Experienced International Student Advisers provide advice and support to all Aston EU and international students. They can assist you with a range of issues including: access to healthcare, banking in the UK, registering with the police if required, extending your student visa, what happens to your visa if you take a break from your studies, working in the UK during and after your studies and cultural and social activities that you can take part in.For more information contact the International Student Advisers by telephone: +44 (0)121 204 4567 or email: firstname.lastname@example.org or visit the website at: www.aston.ac.uk/current-students/hub/iss/Student AdvisersThere are so many things to think about when you enrol at university. If you do not know what to do, there’s every chance our friendly and knowledgeable Student Advisers will be able to point you in the right direction. You can ask our Student Advisers about student finance funding, financial assistance, access to benefits and healthcare as well as academic matters, including what happens if you take a break from your studies and what to do if you have personal circumstances which affect your academic progress.For more information, contact the Student Advisers by telephone: + 44(0)121 204 4007 or email: email@example.com or visit the Hub website at: www.aston.ac.uk/current-students/hub/ Student Funds Administrator
The Student Funds Administrator provides advice on managing money, assistance in cases of unexpected hardship, and financial assistance through a number of different funds, trusts and bursaries. He also administers the US Federal Loans and offers support to Care experienced students. For more information, contact the Student Funds Administrator by telephone +44 (0)121 204 4031, by email at: firstname.lastname@example.org or visit the Hub website at: www.aston.ac.uk/current-students/hub/fau/The Hub Advice Zone is located on the Ground Floor of the Main Building.The Counselling and Mental Wellbeing ServiceThe Counselling and Mental Wellbeing Service is a confidential service, staffed by qualified, experienced counsellors, psychotherapists and mental health specialists.Meeting with one of our team members offers you the opportunity to discuss issues that may be affecting you either personally, or your academic work. These could include issues such as relationship difficulties, anxiety and stress or loss of motivation. Each year, many students benefit from discussions with us.Counsellors/psychotherapists do not give advice or tell you what to do. Our role is to help you take responsibility for your own decisions, to become more aware of your own resources and to work with you in developing skills which will help you to manage your own difficulties and concerns more effectively.We offer face-to-face sessions for students on Campus, and also SKYPE appointments and e-counselling for students on placement or who are distance and transitional learners.Our Mental Health Specialists provide support, advice and guidance to students with on-going mental health conditions, and co-ordinate care plans with external services where appropriate.The service is located in the Hub on the Ground Floor of the Main Building. Appointments can be made through the Hub in person, by telephone: 0121 204 4007 or you can email the Counselling and Mental Wellbeing Service on email@example.com. Further information can also be found on the service web site: http://www1.aston.ac.uk/current-students/health-wellbeing/counselling/The Enabling TeamThe Enabling Team (formerly known as the Disability Team) provides advice and guidance if you have a disability. We can help to co-ordinate any support you require if you have a physical, sensory or hidden disability, or specific learning difference. Our service is confidential and we will liaise with teaching and other support staff within the University to help make adjustments which support your studies if you give us permission to do so.We also:
Contact details:Email: EnablingTeam@aston.ac.ukTelephone: 0121 204 4007/5015Web: http://www.aston.ac.uk/current-students/hub/thedisabilityteam/Located on the Ground Floor of the Main BuildingThe Visa Compliance TeamThe Visa Compliance Team look after the University Tier 4 Sponsor Licence and make sure that the University is meeting all the Home Office requirements so that your journey to the UK and your studies at Aston University go as smoothly as possible. We make sure all the systems and processes are in place at the University so that you can be confident you are meeting the requirements of your visa. We will:
The team also manage the process for exchange students, short term students, academic researchers and professional visitors to the University. Contact details:Email: firstname.lastname@example.org Telephone: 0121 204 4007Web: http://www.aston.ac.uk/current-students/hub/visacompliance/ Located on the Ground Floor of the Main BuildingThe Finance CentreFee Collection Helpdesk and CashiersThe Fee Collection Helpdesk is the place to visit if you need assistance with paying your tuition fees. The Finance Centre is responsible for collecting your tuition fee payments but we are also your main contact if you have any queries or are having difficulties in paying your fees. Call into the Finance Centre on a "drop in" basis to see a member of the Fee Collection Helpdesk team who will be pleased to discuss and sort out any queries you may have or, if you prefer, you can book an appointment. There are confidential interview rooms if you would like to talk to someone in private. Where appropriate we will liaise with staff in your School and Central Departments to help resolve your queries. The Cashiers Office manages the online card payment service. You can pay your fees online by visiting Paying My Fees OnlineFor more information see the student finance website either through- New Students Finance Information Website link or through the Current Student link Finance - All the help and support you need How to contact us:Contact Form: https://form.jotformeu.com/80304227147348Telephone: 0121 204 4355You can also pay online by clicking on: www.aston.ac.uk/paymentsLocated on the Ground Floor of the Main BuildingAdditional useful Contacts:If you have any queries about the amount of fee you are being charged:In Person: Visit the Advice ZoneEmail: email@example.comTelephone: 0121 204 4689
You are provided with a named personal tutor who will work with you throughout your studies. Personal tutoring operates to the following principles:
How the Personal Tutor system works At the beginning of your studies at Aston, you will be allocated a Personal Tutor, which is shown on your MAP account. They are available either at the times stated on their office doors or through WASS. If you are not sure who your Personal Tutor is, then contact firstname.lastname@example.org.You will be invited to meet your Personal Tutor in the early weeks of each term. It is important that you then keep in regular contact with your Personal Tutor, seeking advice before problems develop and keeping them informed of your progress.If at any stage you feel the need to change your Personal Tutor, please contact email@example.com. If your Personal Tutor is due to be away on sabbatical leave for part of an academic year, you will be informed of arrangements relating to personal tutor support during that period, but if in doubt, please contact firstname.lastname@example.org.Further informationMore information about personal tutors can be accessed via the links below:http://www.aston.ac.uk/current-students/academic-support/personal-tutoring-guide-for-students/ http://www.aston.ac.uk/current-students/academic-support/personal-tutors-toolkit/key-contacts-and-support-services-for-students/
How to contact us:
Open 24/7 When It Matters Most
Aston University Library Services has achieved the Customer Service Excellence Standard, meaning that the service is customer focused with friendly, knowledgeable and professional staff.Opening Hours
The University Library has flexible opening hours, which are always displayed in the foyer and on the website. During exam and revision periods, it is open 24/7. An access control system has been implemented in the Library in order to maintain the safety of students, staff and visitors. AccessThe Library has proximity access at the entrance - you need your uniCARD to get in, and this card must not be used by anyone other than the person named on it.Study SpaceVarious study environments have been designed to meet your needs, whether that is for collaborative study, quiet study or silent study. You are requested to choose where you sit according to your requirements and to respect the needs of other Library users. Please ensure that desks are left clean and tidy when you finish. There is also additional study space in Main Building (Library 2 – Room MB225) equipped with PCs, group study tables, a printer, power sockets and USB chargers. Library 2 is open 24 hours. Training and supportOur Information Specialists regularly provide training sessions to help you make the most of our resources. You can contact them at any time using the contact information for the Library below. MembershipYou automatically become a member of the Library at enrolment. The barcode on your uniCARD shows your Library membership number. You must use your uniCARD to get into the Library and to take books out. It is important to regularly access your Library Record and check your Aston email in case a book that you have borrowed gets recalled (there are fines on recalled items): https://library.aston.ac.uk/patroninfoYou are still a member of the Library if you are not based on campus and can make use of all the Library facilities. If you are a part-time or distance learning student or have a disability or additional need, you can ask the Library staff to post books out to you. Self ServiceWe make our services as user-friendly as possible, so you can borrow books or laptops, pay fines, print documents and use the online facilities even at night when there are no Library staff available.Access to ResourcesThe Library contains over 148,000 volumes, with access to 133,000 journals (electronic and print) and 200,000 e-books across all subject areas. Reservations can be placed on specific titles that are in high demand. Each summer Library Services reviews the reading lists provided by academic staff to ensure that all recommended books are available to borrow. Reading lists are available on Blackboard sites for each module.Large, full-text databases such as ABI Inform Complete (Proquest), Business Source Complete (EBSCO), Emerald Fulltext, JSTOR, ScienceDirect and Econlit with Full Text (all full-text business and management journals) are supplemented by access to Web of Science, International Bibliography of the Social Sciences, Datastream, Fame (financial databases), Economist, the Financial Times and Nexis UK (international press coverage). Most databases are also available via the Internet, both on and off-campus via the A-Z Databases listing: http://libguides.aston.ac.uk/az.phpFrom the Library home page http://www.aston.ac.uk/library/ you can:
For access to key resources for your subject areas and help with referencing, check your subject LibGuide – provided by your Information Specialist: http://libguides.aston.ac.uk/Ask the LibrarySupport is available from the Help Point on the Ground floor of the Library, staffed 9am till 6pm, Monday to Friday in term-time. Staff can help with printers, copiers, self-service facilities and finding books or online resources. You can also email enquiries to email@example.com If you have any questions about Library Services, you can LiveChat or post questions via AsktheLibrary: http://libanswers.aston.ac.uk/Regulations The Library regulations can be found on the Library website. (See Conditions of use).Contact detailsEmail: firstname.lastname@example.orgTelephone: 0121 204 4525Twitter and Facebookhttp://www.aston.ac.uk/library/
The Martin Luther King Centre
The Martin Luther King Centre (MLK) is concerned with faith, social and political issues worldwide; searching for the meaning of life; exploring justice, peace and mutual understanding. The Centre is there for those from all faiths or none.
At the MLK Centre we:
The Chaplaincy Team facilitate faith-based celebrations throughout the year.The MLK Centre is the University’s focal point for times of sadness and remembrance, the Chaplaincy Team are on hand to offer support and a friendly listening ear for any student or member of staff who has been affected by personal or national/international events. As a University we will at times take part in official nation-wide commemorations and remembrances. Location:We are situated at the heart of the campus opposite the library. Please feel free to pop in and see us, browse our webpages for more information.For more information visit our Chaplaincy website at: https://www1.aston.ac.uk/current-students/health-wellbeing/chaplaincy/or follow us on Twitter and Facebook How to contact us:Email: email@example.com Telephone: 0121 204 4729
Detailed information is available via the A-Z of Academic Regulations and Policies, including the following important areas:
Extending Courtesy to Students and StaffIn addition to the undertakings in the Student Charter, the following Code of Good Practice has been developed within LSS as a guide to our expectations. It outlines how to ensure the best learning environment both for you and for other students. It should go without saying that it is your responsibility to ensure that your behaviour is always courteous towards other students, members of staff and visitors to the University.Lectures and SeminarsLectures and seminars will start on the hour and end at 10 minutes to the hour in order to give students the chance to get to their next lecture. You should ensure that you arrive on time.
Lecturers will try to give as much notice as possible if they cannot hold a scheduled lecture or seminar. The lecture or seminar concerned will be rescheduled for a later date by agreement with students, or will be replaced by guided study materials if necessary.Behaviour in Lectures and SeminarsShow consideration for the lecturer and other students in lectures and seminars.Considerate behaviour includes:
Students causing disruption in lectures or seminars will be reported to the Associate Dean Regulations and Awards, who will issue you with an informal warning as part of the University Disciplinary Procedure.
Advice and Representation Centre (ARC) is a professional advice Centre run by Aston Students’ Union.
ARC is here to help throughout your time at Aston University. Experienced and qualified staff offer advice on a wide range of issues, study related or personal, and can refer you on for specialist services. ARC offers free, independent advice that is confidential, in a friendly and welcoming environment. ARC advisers can represent and support you at formal hearings and appeals.Advice from ARC is:
ARC offers advice and support with a range of subject areas including:
ARC provides information on sexual health and alcohol and substance abuse and can signpost students to specialist services.Students can collect health costs forms, income tax forms, maps, and information about bus routes and time tables. Hate Crime ReportingARC is recognised by West Midland Police as a third party hate crime reporting centre. Contact the Advice & Representation CentreARC – First Floor, Aston Students’ Union0121 204 firstname.lastname@example.org Open Monday to Friday 10.00 am to 4.00 pmARC is a member of AdviceUK the largest network of independent advice agencies. ARC is supported by specialist consultancy support from Citizens Advice and the National Homelessness Advice Service (NHAS).Aston Students’ Union, Advice & Representation Centre is authorised and regulated by the Financial Conduct Authority. Authorisation no. 618885.
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