Undergraduate and Postgraduate Taught Student Handbook

Welcome message from Executive Dean, Jonathan Tritter

WELCOME TO THE SCHOOL OF LANGUAGES AND SOCIAL SCIENCES!

On behalf of all my colleagues, both academics and professional staff, I hope that your time at Aston is both enjoyable and rewarding, we are glad you are here. We know that University involves a significant personal financial commitment from students, but an Aston degree remains an excellent investment in your future, not only do our programmes provide a rigourous academic training in your chosen discipline, but Aston graduates are among the most highly regarded by employers of all kinds.

The information in this Handbook introduces you to the School. We hope it is useful in explaining the basics of the School's Undergraduate and Postgraduate degree programmes, together with a number of administrative details. If you need any help or advice, do not hesitate to contact us, your Personal Tutor, the Programme Director for your degree or the School's Student Support Team will be able to help you directly, or put you in touch with other relevant areas of the University's extensive network of support services.

Lastly, I want to encourage you to make the most of your time at Aston. University is a unique opportunity to develop both personally and intellectually, and whether it is via your formal degree programme, attending one of the many events the School hosts, contributing to the Students' Union and its societies or through social activities, there are lots of ways to get involved.

Good luck with your studies!

Professor Jonathan Tritter
Executive Dean

Founded in 1895 and a University since 1966, Aston is a long established research-active University, Known for its world-class teaching quality and strong links to industry, government and the professions. It is also an inclusive, forward-thinking and diverse institution, deeply committed to ensuring all of its students can maximise their achievements. 

Whether you're a UK, EU or international student looking for advice on managing money, wanting to join or even set-up a student society or needing guidance and support when looking ahead to your future career, Aston has friendly and experienced professionals ready to help.

We take supporting our students very seriously. Aston was proud to have been awarded Gold by the government's Teaching Excellence Framework (TEF) where the feedback said that "student from all backgrounds achieve consistently outstanding outcomes".

We are dedicated to equipping our students with the skills needed to thrive in the world of work. Aston is ranked among the top four universities for helping students secure a work placement year during their studies, helping them gain invaluable experience. With the aid of our award winning Careers+Placements team, Aston's graduates are some of the most employable in the UK. Six months after graduation, nearly eight out of ten Aston alumni are in graduate level destinations - an employability rate comparable to those of the traditional elite universities. 

For those who do not want to take the traditional graduate route, however, our Careers+Placements team can assist with other options such as further study, voluntary or charity work, and starting your own business. For postgraduate students we have a specialist careers adviser who can help with career planning and we also have opportunities for postgraduate internships that can provide important work experience.

For students who are not based on campus the Learning Development Centre offer an email tutorial service providing academic support and Careers+Placements have an online collection of tools for career planning and research.

The new Aston University strategy features students as one of our main beneficiary groups and we are committed to delivering high quality teaching and support to give you the skills to thrive in business and the professions. We are constantly adapting to the changing needs of our students and in keeping with the University's progressive motto, 'Forward', we pledge to continue to do so.

Professor Helen E Higson OBE
Provost and Deputy Vice-Chancellor

  • L S S School Reception is located in Room MB775 on the 7th floor of the Main Building.
  • Opening hours: Monday to Friday from 9am to 5pm during Term Time and 11am to 2pm outside Term Time.
  • Timetabling and module registration: Mingquing Jia, Timetabling Officer

Please use the Staff Directory to look up contact details

If your query or issue relates to...

  • your academic studies on a specific module - the lecturer teaching the module
  • your programme as a whole - the Programme Director or your student course representative
  • pastoral, personal, or general academic problems - your personal tutor (please look at your MAP account for their details) 

Academic staff will advertise at least 4 hours a week, over at least two different days, during term time where they will be available for you to discuss your academic work and receive feedback.

How these sessions are managed is down to individual academics - you may be able to just drop in, or you might have to arrange a specific time either via email or through the WASS appointment system.

You may be able to arrange an appointment outside of these hours, by negotiation.

Each programme has a Programme Director, as follows:

 
Department/Programme  Programme Director 
English Language Dr Nur Hooton
English Literature Dr Marcello Giovanelli 
Languages, Translation Studies and History Dr Brian Sudlow 
Politics and International Relations Dr Yaprak Gursoy 
Sociology and Policy Dr Tom Mills and Dr Simon Williams 


If you study on a Joint Honours programme taught entirely within LSS, each Programme Director above is responsible for their resepctive half of the programme.

If you study on a Joint Honours programme taught between LSS and another school, please see the table below.

Programmes delivered jointly by LSS and ABS

 
Programme  Co-Programme Director  Co-Programme Director
BSc Business & International Relations Dr Yaprak Gursoy Dr Breno Nunes
BSc Business & Politics Dr Yaprak Gursoy  Dr Breno Nunes
BSc Business & Sociology Dr Tom Mills and Dr Simon Williams  Julius Stephan
BSc Business, Management & Public Policy Dr Tom Mills and Dr Simon Williams  Julius Stephan
BSc Business Management and English Language Dr Erika Darics  Wendy Tabrizi
BSc International Business and Modern Languages French Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages German Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages Mandarin Chinese Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages Spanish Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages French and German Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages French and Spanish Celine Benoit  Dr Leonidas Anastasakis
BSc International Business and Modern Languages German and Spanish Celine Benoit  Dr Leonidas Anastasakis
BSc Politics and Economics Dr Yaprak Gursoy  Dr Robert Riegler


Programmes delivered jointly by LSS and LHS:

 
Programme Co-Programme Director  Co-Programme Director 
BSc Psychology & English Language Dr Kate Nicholls  Dr Nur Kurtoglu-Hooton 
BSc Psychology & Sociology Dr Richard Cooke  Dr Tom Mills and Dr Simon Williams

 

Each programme has a Programme Director, as follows

 
Programme  Programme Director 
MA Forensic Linguistics Dr Krzysztof Kredens 
MSc Forensic Linguistics (by distance learning) Dr Kate Haworth 
Double MA Europe and the World (with Institut d'Etudes Politiques, Lille) Dr Patrycja Rozbicka 
MA European Union and International Relations  
Double MA Governance and International Politics (with Otto-Friedrich-Universitat, Bamberg)  
MA International Relations and Global Governance  
Joint MA Multilevel Governance and International Relations (with Institut d'Etudes Politiques, Rennes)  
MA Conflict and Security (with Metropolitan University of Prague)  
MA Sociology and Social Research Dr Hermann Aubie 
MA Policy and Social Research  
MA TESOL Dr Muna Morris-Adams 
MA TESOL and Translation Studies Dr Muna Morris-Adams and Dr Olga Castro (TP1) / Prof Frank Austermuhl (TP2) 
MA Translation in a European Context Dr Olga Castro (TP1) / Prof Frank Austermuhl (TP2) 
MA Translation Studies  
MSC TESOL (by distance learning) Dr Sue Garton 
You can also follow Aston LSS on Facebook and Twitter

Programme specification
A programme specification is a general overview of the structure of the programme. It includes information about modules available on the programme, learning outcomes, assessment, and teaching methods. Programme specifications are available on MAP in the section called 'My Degree Programme Details' where there is a link 'View my Degree Programme details'. If there are multiple versions of programme specifications please choose the appropriate one based on your year of entry.

Module Specifications
A module specification is a published statement regarding the learning outcomes and aims of a module and contains information on assessment and feedback methods, content, and teaching methods. The information in module specifications should be taken as definitive. Take time to familiarise yourself with the information they contain.

Specifications for all modules are stored in the University Module Directory, which can be accessed via MAP. If you are enrolled on a module, you will be able to view its specification via a link in the appropriate BlackBoard area for that module.

If you know the code for a module and you want to see the specification, you can generate a direct link by adapting the link below: http://modspec.aston.ac.uk/e-docs/20189_mod_spec_MODCODE.pdf

Module Outlines
Module outlines will be distributed to you at the start of your module by your tutor. These are different to module specifications. The information included will vary from tutor to tutor, but they will include additional information related to the academic content of the module. It is your responsibility to make yourself familar with the details provided for each module that you are required to study, including required reading, preparation for weekly lectures and seminars, and assessment. You should check BlackBoard regularly to ensure you are aware of all such requirements, including those which may be announced in between scheduled meetings. 

Academic Year Calendar
Term dates and university holiday information can be found HERE.

Your Module timetable
Your individual timetable will be available online through MAP.

More information about your personal academic timetable is available HERE.

Please check your timetable regularly:

  • For changes to times and rooms
  • For possible clashes
  • To make sure you are registered for the correct amount of modules and credits in each teaching period

If you notice or problem, or have any queries relating to your timetable or module enrolement, please contact the LSS Timetabling Officer, Mingqing Ji.

Changing Optional Modules
In Weeks 1 and 2, or 15 and 16, any changes to optional modules must be arranged through the LSS Timetabling Officer Mingqing Jia.

Changes after week 2 or 16 are not normally permitted. After this point, any change that may exceptionally be agreed must be negotiated through the Head(s) of Department(s) concerned and final approval sought from the Associate Dean, Regulations and Awards. A form must be completed and handed into the School Reception.

Reading Week
Week 6 of the timetable is set aside as a Reading Week. This allows you the opportunity to reflect on your studies, perform more in-depth reading, or be given specific guided study to carry out by your lecturer(s). You will be expected to be available during Reading Week for consultation and for guided study during your timetabled contact hours.

Please note, occasionally modules do not include a Reading Week and normal study and contact hours continue for Week 6.

Aston firmly believes in the value of attendance, and its relationship with engagement and achievement is very important. Attendance at scheduled teaching sessions enhances the experience of all students, and provides the opportunity for you to benefit fully from the support and guidance the University offers. 

You should 'check in' to timetabled classes by placing your uniCARD on readers on entry to all your scheduled teaching sessions including lectures, seminars, tutorials, lab session etc. You will then be able to access your record of attendance in the MyAttendance system. This supports the University's proactive approach to learning and we encourage you to assume responsibility for your own academic progress, and manage your time effectively.

Tier 4 Students


If you hold a Tier 4 visa, MyAttendance will create an automatic face to face engagement for you and will form part of your Student Engagement Monitoring information for the UKVI.

Log in: MyAttendance

For further information please visit the MyAttendance webpages

It is our expectation that students make every effort to attend their timetabled contact hours overthe whole academic year.

If your attendance falls below acceptable levels, you mat be contacted by your Personal Tutor.

Where you are experiencing problems which are having a serious impact on your ability to meet attendance requirements, you should discuss these problems with your Personal Tutor as soon as possible to see how best to minimise the detrimental effect on your studies.

Absence
If you are absent from class becasue of illness please notify the Student Support Team.

Please do this as soon as possible, otherwise you may be contacted about your lack of attendance.

If you will be absent for a scheduled exam, it is a different procedure. Please refer to BlackBoard in LSS Student Information>Assessment.

Catching Up
Ask the lecturer for copies of any handouts and advice about guided reading. Check BlackBoard to see whether work has been posted there for the missed session. Please talk to the lecturer or your Personal Tutor if you are experiencing difficulties catching up.

Staff are not normally able to offer individual tuition to students who have missed lectures or seminars.

Term-Time Employment
If you are an international student, please refer to the information HERE.

Some full-time students undertake voluntary or paid employment during academic terms. Although we recognise that this may be a matter of financial necessity, or develops important skills and provides experience, you should ensure that such work does not result in absence from any timetabled activity or the late submission of assessments and does not have a detrimental effect on your academic performace.

Aston University is committed to supporting students achieve their full potential throughout their studies. MyEngagement has been developed to empower students, using a variety of student data, to reflect on their learning behaviours and identify areas which could be enhanced. The system will also provide information to support discussions with relevant staff (such as personal tutors) and identify students who may need support at different stages of their learning journey. 

Please visit the LSS Student Information on BlackBoard for information on Exams

External Examiner Systems


Universities are responsible for the quality of the education they provide and, for the academic standards of the awards they offer. External examining is one of the important checks on those standards. 

Universities appoint External Examiners from higher education, industry, and professional institutions. Those appointed are suitably qualified and experienced and are external to, and independent of, the University. External Examiners are able to provide carefully considered advice ont he academic standards of the awards, programmes and/or modules to which they have been assigned, and can offer advice on good practice and opportunities to improve the quality of those programmes/modules. External Examiners are also able to offer a view of how standards compare with the same or similar awards at other higher education institutions.

An important feature of external examining in the UK is the provision of annual written reports by each External Examiner. Universities consider these reports carefully, and either take action in response to any recommendations or clear the reasons for not taking action.

Students have an important role in the management of standards and quality, and External Examiners' reports are made available to students as part of this and should be discussed at Student Staff committees. To access the most recent External Examiners' reports for your programme please see your MAP home page in the Degree Programme information section.

The role of External Examiner does not include responding to individual student queries, and if you have any queries about an External Examiner's report, you should contact your student representative who will raise the issue with the University Programme Director or at a Student Staff Committee on your behalf.

The current External Examiner(s) for your degree are:

External Examiners - Undergraduate Programmes
Programme  Name  Position  Institution 
English Karen Patricia Grainger  Dr  Sheffield Hallam University 
French Janice Windebank  Professor  University of Sheffield 
German Anna Lucja De Berg  Dr  Sheffield Hallam University 
Politics and International Relations Jocelyn Anthony James Evans Professor  University of Leeds 
Sociology Michael John Carpenter  Professor  University of Warwick 
Spanish William Rowlandson  Dr  University of Ken 

 

External Examiners - Postgraduate Programmes
Programme Name  Position  Institution 
Forensic Linguistics Frances Rock  Dr  Cardiff University 
Politics and International Relations Alistair Mark Cole  Professor  Cardiff University 
Sociology Rebecca Mary Leach  Dr  Keele University 
TESOL Nigel Harwood  Dr  University of Sheffield 
TESOL & Translation Susan Mary Wharton  Dr   University of Warwick 
Translation Studies Lucile Desblache  Professor  University of Roehampton 


The role of External Examiner does not include responding to individual student queries, and if you have any queries about an External Examiner's report, you shoud contact your student representative who will raise the issue with the University Programme Director or at a Student Staff Committee on your behalf. 

If you are considering changing your programme of study (a "programme transfer"), you will need to speak to the Programme Directors of your current and desired new programme. 

If you are in doubt, email lss_studentsupport@aston.ac.uk for advice on whether this is necessary.

If you are considering suspending your studies ("leave of absence"), or even leaving university altogether ("withdrawal"), it is vital you talk to your Personal Tutor in the first instance.

Leave of absences and withdrawals can be requested via MAP after speaking to your Personal Tutor.

Placements generally fall into one of three types:

  • British Council Assistantships Abroad provide an opportunity for those interested in working with young people and who may be considering a career in teaching to gain first-hand experience in a school. Selection is by applitcation form and preliminary interviews with the Careers and Placement Team. Applications are then forwarded via the British Council in London to the authorities abroad. The deadline for applications is normally mid-November. You must be a native speaker of English to be eligible.
  • Study Opportunities Abroad provide an opportunity to study a wide range of subjects either at an exchange university, or occasionally at an approved non-exchange university. If students are combining a language with another subject at Aston, they may choose to study that subject in the foreign language. Such courses also provide first-hand experience of a different education system, and an opportunity to meet and study with students from that country and elsewhere. This option can provide the opportunity to gain a recognised additional qualification at the place of study.

    The School has established ERASMUS partnerships with a number of universities in France, Germany, Austra, Spain and Finland.

    For English Language, English Literature, Sociology, Politicsand International Relations students, there are also opportunities for study abroad in English-speaking institutions.

    Selection is by application form and interview. Students are encouraged to attend information meetings during visits by colleagues from partner institutions, and to liaise with students from these universities who come to Aston to study in the School.
  • Placement Opportunities Abroad and in the UK provide an opportunity to gain first-hand experience of employment and to apply relevant aspects of studies at Aston.

    Application is by CV and letter to the company. Selection normally involves an interview by phone and/or in person with at least one representative from the company. Interviews are normally held in the UK, but students may occasionally be expected to attend interviews abroad.

Information, preparation and funding


Documentation on assistantships, companies and universities is available for reference from the Careers+Placements Team. A complete series of briefing meeting, presentations and workshops takes place at various points throughout the year to assist Stage Two students with CVs and placement applications, and detailed supporting documentation is provided. An opportunity will be given to Stage Two students in October to meet final year students who have returned from their Year Abroad placements.

For placements in Europe, students are normally eligible for additional funding via the Commission of the European Communities' ERASMUS student mobility work placement programme. 

Placements support


We believe real life work experience is key to enhancing your career prospects. Our dedicated Placements Team are on hand to help you secure a gem of a placement. Each student is assigned a Placement Coordinator who will assist you throughout the placement search and application process. Make sure you engage with the team early on to give you the best chance of securing yuor ideal role.

www.aston.ac.uk/careers/placements

 

Here at Aston University your views and feedback are important and help us to enhance the quality of the student experience for current and future students with the aim of giving our student the best learning experience possible.

There are a variety opportunities for you to provide feedback on your course from module evaluations to national surveys that seek to gauge your opinions. Here at Aston we work closely with the Unviersity to support you to be represented by a fellow classmate (Student Rep). These Student Reps are empowered to represent your academic interests to the University and Students' Union. They are supported by your Vice President (Education) who represents and campaigns for your academic interests at a University level both at the University and Nationally.

You can become the representative for your course and help us to make education at Aston great. In the autumn term we run elections for you to decide who will be your Student Rep for the year. We encourage you to get involved by either standing to be a Student Rep, voting or providing your feedback to your Student Reps.

If you would like to find out more about the role of Student Reps or how the Students' Union is representing your academic interests then you can email your Vice President (Education) (union.vpe@aston.ac.uk). You can also find out more by visiting www.astonsu.com/voice/representation

 

Evaluating your modules

Towards the end of each module you will be asked to fill in an anonymous questionnaire. This provides LSS and the individual lecturers with valuable information which is used to enhance and improve our learning and teaching strategies.

Fore interim feedback, please speak to the module leader, or a student representative.

Evaluating your programme (NSS/PTES)

At Undergraduate level, final year students are asked to fill in the National Student Survey (NSS). At Postgraduate level, students will be asked to fill in the Postgraduate Taught Experience Survey (PTES).

These surveys are run by external organisations and ask all students nationally the same questions.

For non-final year undergraduate students, the University also runs the Student Satisfaction Survey.

We value your opinions and so we use the results of these surveys to enhance and improve your learning experience.

General feedback

If you experience problems with a module, please first try to resolve it with the lecturer or module leader. If the problem persists, then please refer the matter to the Head of Department, or the Associate Dean for Regulations and Awards.

General problems relating to programmes or subjects as a whole can be referred to a student representative, or the Programme Director.

If after this you are still experiencing problems, please refer to the section on Student Suggestions Comments, Complaints and Concerns.

 

References and Testimonials

These can be requested via MAP, in the "Academic References" section. You need to make sure your referee can comment on your academic progress so far, therefore an Academic Reference can be requested from any academic who has taught you or your Dissertation Supervisor.

The Student and International Student Advice Teams


Our welcoming and knowledgeable team of professional advisers offer information, advice and support throughout your student journey at Aston.

International Student Advisers

Experienced International Student Advisers provide advice and support to all Aston EU and international students. They can assist you with a range of issues including: access to healthcare, banking in the UK, registering with the police if required, extending your student visa, what happens to your visa if you take a break from your studies, working in the UK during and after your studies and cultural and social activities that you can take part in.

For more information contact the International Student Advisers by telephone: +44 (0)121 204 4567 or email: issu@aston.ac.uk or visit the website at: www.aston.ac.uk/current-students/hub/iss/

Student Advisers

There are so many things to think about when you enrol at university.  If you do not know what to do, there’s every chance our friendly and knowledgeable Student Advisers will be able to point you in the right direction. 

You can ask our Student Advisers about student finance funding, financial assistance, access to benefits and healthcare as well as academic matters, including what happens if you take a break from your studies and what to do if you have personal circumstances which affect your academic progress.

For more information, contact the Student Advisers by telephone: + 44(0)121 204 4007 or email: thehub@aston.ac.uk or visit the Hub website at: www.aston.ac.uk/current-students/hub/ 

Student Funds Administrator

The Student Funds Administrator provides advice on managing money, assistance in cases of unexpected hardship, and financial assistance through a number of different funds, trusts and bursaries.  He also administers the US Federal Loans and offers support to Care experienced students. 

For more information, contact the Student Funds Administrator by telephone +44 (0)121 204 4031, by email at: fau@aston.ac.uk or visit the Hub website at: www.aston.ac.uk/current-students/hub/fau/
The Hub Advice Zone is located on the Ground Floor of the Main Building.

The Counselling and Mental Wellbeing Service

The Counselling and Mental Wellbeing Service is a confidential service, staffed by qualified, experienced counsellors, psychotherapists and mental health specialists.

Meeting with one of our team members offers you the opportunity to discuss issues that may be affecting you either personally, or your academic work.  These could include issues such as relationship difficulties, anxiety and stress or loss of motivation.  Each year, many students benefit from discussions with us.

Counsellors/psychotherapists do not give advice or tell you what to do.  Our role is to help you take responsibility for your own decisions, to become more aware of your own resources and to work with you in developing skills which will help you to manage your own difficulties and concerns more effectively.

We offer face-to-face sessions for students on Campus, and also SKYPE appointments and e-counselling for students on placement or who are distance and transitional learners.

Our Mental Health Specialists provide support, advice and guidance to students with on-going mental health conditions, and co-ordinate care plans with external services where appropriate.

The service is located in the Hub on the Ground Floor of the Main Building.  

Appointments can be made through the Hub in person, by telephone: 0121 204 4007 or you can email the Counselling and Mental Wellbeing Service on counselling@aston.ac.uk.   

Further information can also be found on the service web site: http://www1.aston.ac.uk/current-students/health-wellbeing/counselling/

The Enabling Team

The Enabling Team (formerly known as the Disability Team) provides advice and guidance if you have a disability. We can help to co-ordinate any support you require if you have a physical, sensory or hidden disability, or specific learning difference. Our service is confidential and we will liaise with teaching and other support staff within the University to help make adjustments which support your studies if you give us permission to do so.

We also:

  • Provide free screening and partly fund full diagnostic assessments if you think you may have a specific learning difference such as dyslexia and would like help with this.
  • Offer group study skills sessions and drop-in sessions with a dyslexia specialist.
  • Liaise with external providers to arrange for non-medical helpers for Aston students.  We also have an ‘in-house’ non-medical-helper service.
  • Assist you with applications for the Disabled Students’ Allowance (DSA) and other sources of funding. 
  • Advise teaching teams about the provision of individual examination arrangements and teaching adaptations (with your consent)
  • Make arrangements for Personal Evacuation Plans 
  • Help provide assistive technology support and advice through our colleagues in the IT Department and our Dyslexia Specialist. 

Contact details:

Email: EnablingTeam@aston.ac.uk

Telephone: 0121 204 4007/5015

Web: http://www.aston.ac.uk/current-students/hub/thedisabilityteam/

Located on the Ground Floor of the Main Building

The Visa Compliance Team

The Visa Compliance Team look after the University Tier 4 Sponsor Licence and   make sure that the University is meeting all the Home Office requirements so that your journey to the UK and your studies at Aston University go as smoothly as possible. 

We make sure all the systems and processes are in place at the University so that you can be confident you are meeting the requirements of your visa. 

We will:

  • Assess your suitability to study in the UK and issue you with a Confirmation of Acceptance for Studies (CAS) to apply for a Tier 4 visa;
  • Issue you with your Biometric Residence Permit (BRP) when you arrive in the UK and check your visa is correct;
  • Monitor your academic progress and engagement with your studies throughout your whole student journey;
  • Send reports to the Home Office on your behalf if your situation changes. 

The team also manage the process for exchange students, short term students, academic researchers and professional visitors to the University. 

Contact details:

Email: vct@aston.ac.uk 

Telephone: 0121 204 4007

Web: http://www.aston.ac.uk/current-students/hub/visacompliance/ 

Located on the Ground Floor of the Main Building

The Finance Centre

Fee Collection Helpdesk and Cashiers

The Fee Collection Helpdesk is the place to visit if you need assistance with paying your tuition fees.  
The Finance Centre is responsible for collecting your tuition fee payments but we are also your main contact if you have any queries or are having difficulties in paying your fees.  Call into the Finance Centre on a "drop in" basis to see a member of the Fee Collection Helpdesk team who will be pleased to discuss and sort out any queries you may have or, if you prefer, you can book an appointment.  There are confidential interview rooms if you would like to talk to someone in private. Where appropriate we will liaise with staff in your School and Central Departments to help resolve your queries.  

The Cashiers Office manages the online card payment service.  You can pay your fees online by visiting Paying My Fees Online

For more information see the student finance website either through- New Students Finance Information Website link or through the Current Student link Finance - All the help and support you need 

How to contact us:

Contact Form: https://form.jotformeu.com/80304227147348

Telephone: 0121 204 4355

You can also pay online by clicking on: www.aston.ac.uk/payments

Located on the Ground Floor of the Main Building


Additional useful Contacts:

If you have any queries about the amount of fee you are being charged:

In Person: Visit the Advice Zone

Email: reg_studentrecords@aston.ac.uk

Telephone: 0121 204 4689

PERSONAL TUTORS

You are provided with a named personal tutor who will work with you throughout your studies. Personal tutoring operates to the following principles:

  • Your Personal Tutor is your primary contact for general academic guidance and personal support
  • A Personal Tutor is there to listen to your issues or concerns sensitively and responsively
  • They will support and advise you, and sometimes signpost you to other sources of support within the School, University, or Aston Students’ Union where required
  • A Personal Tutor will endeavour to help you develop yourself and your skills, and encourage you to make the most of the opportunities available at Aston
  • They will contact you via email to arrange meetings throughout the year, but you can also contact them yourself between meetings
  • You can have a personal learning experience from somebody that knows you, so we encourage you to make the most of the support that Personal Tutors can offer 

How the Personal Tutor system works  
At the beginning of your studies at Aston, you will be allocated a Personal Tutor, which is shown on your MAP account. They are available either at the times stated on their office doors or through WASS. If you are not sure who your Personal Tutor is, then contact lss_studentsupport@aston.ac.uk.

You will be invited to meet your Personal Tutor in the early weeks of each term. It is important that you then keep in regular contact with your Personal Tutor, seeking advice before problems develop and keeping them informed of your progress.

If at any stage you feel the need to change your Personal Tutor, please contact lss_studentsupport@aston.ac.uk. If your Personal Tutor is due to be away on sabbatical leave for part of an academic year, you will be informed of arrangements relating to personal tutor support during that period, but if in doubt, please contact lss_studentsupport@aston.ac.uk.

Further information
More information about personal tutors can be accessed via the links below:http://www.aston.ac.uk/current-students/academic-support/personal-tutoring-guide-for-students/ http://www.aston.ac.uk/current-students/academic-support/personal-tutors-toolkit/key-contacts-and-support-services-for-students/ 

The Academic Services teams provide a range of administrative support services for students throughout your time at Aston, from initial application to graduation.

Examinations Office

The University Examinations Office is responsible for organising the scheduling and invigilation of most examinations on campus and at authorised overseas venues.  This includes the issue of personalised examination timetables to students and putting in place special arrangements for students with additional needs. The Examinations Office Webpage provides useful information on examination calendars, examination forms (including information about exceptional circumstances) and links to the University Examination Regulations. 
 
Student Records

The Student Records section is responsible for all student records from initial enrolment through to graduation. The Student Records webpage provides more detailed information on the services provided, which include: re-enrolment, tuition fee invoicing, Aston Scholarships, student funds administration, liaison with the Student Loans Company and issue of degree certificates. The team can be contacted by email: reg_studentrecords@aston.ac.uk
Careers support

It’s never too early to start thinking about your future and securing your dream job!

The Careers+Placements team are on hand to offer friendly and professional advice to help you choose the right career path and develop the skills and experience needed to stand out in a competitive job market once you graduate.

As an Aston student you are eligible to use our services online and in person throughout your study years and for up to three years after graduation.

Visit www.aston.ac.uk/careers to view a range of resources to help you with your career planning, including advice on CVs, applications, interviews, help securing part-time or volunteering work, and much more. 


Aston Futures

Aston Futures is an online platform run by the Careers+Placements Team where you can:

Search for job vacancies and set-up email alerts for new opportunities;

View and book onto our careers events;

Book appointments with our friendly and experienced advisers.

It’s easy to use and an essential part of the service we offer.

To use the service, log in using the same username and password as your student email and complete your profile.

Careers+Placements events

We host a varied programme of employer events, careers fairs and skills workshops on campus during the academic year. The autumn term is our busiest time for events as this is when the majority of employers are keen to meet you and it fits in with the deadlines for many placement and graduate opportunities.

Our events led by employers are a great opportunity to meet people from organisations you are considering working for and ask questions. Attending our skills sessions will give you the chance to learn and review techniques to help you succeed in the recruitment process. We all know practice makes perfect!

Don’t miss out on your chance to network with employers, you never know where the conversation might lead! Students have secured jobs by attending our events. For information on the range of events and workshops taking place, check out the events tab on Aston Futures.

www.aston.ac.uk/careers/events-fairs

Jobshop  

Experience counts. Work experience gives you a competitive edge when you apply for placement and graduate roles, and offers an insight into the world of work. And that’s before you add in the benefits of money to see you through your degree, or an opportunity to help others.

The JobShop, powered by Careers+Placements and located in the Students’ Union, can help you find paid part-time or volunteering opportunities to help you with your career journey.     

www.aston.ac.uk/careers/jobshop

Drop by and meet the team

Come and see us in the Main Building, 1st Floor, South Wing. We’re open 9.00am-4.30pm, Monday to Friday, all year round.


Get in touch

www.aston.ac.uk/careers/contact-us

Careers Support: careers@aston.ac.uk

Placement Support: placementsupport@aston.ac.uk

Facebook: https://www.facebook.com/AstonUniCareers/

Facebook: https://www.facebook.com/AstonPlacements/

Twitter: @AstonCareers

Instagram: @aston_careers_placements
Aston’s Outreach team provide exciting opportunities for University students to take part in mentoring and tutoring with local students across Birmingham. Our Outreach programmes provide a fantastic experience for University students to give back to the local community and develop their skills which they can then apply to their undergraduate degrees and future careers. 

We build the relationships with the schools and provide full support for all University students we work with. This includes DBS checks, training sessions, and frequent contact throughout the scheme.  
Our programmes allow students to build employability skills for their CV’s and start building your professional network.

List of programmes for 2018-19
  • Boost! - tutoring programme for Year 11 students (takes place in school)
  • Reading Stars -  reading support programme for Year 5-8 students (takes place in school)
  • Aimhigher Mentoring -  aspiration raising mentoring programme for Year 9 -13  (takes place in school)
  • Aston Progression Pathways (APP) Mentoring – STEM specific mentoring programme for Year 12 (takes place in school)
  • Tutoring with the Access Project – GCSE tutoring for Year 10-11 (takes place on-campus)

How to contact us:

Email: Outreach@aston.ac.uk 

Student Ambassadors

Aston University student ambassadors are current Aston students who help the Student Recruitment and Outreach Team to promote University and student life to school pupils, prospective students and their families.  

As a student ambassador you will represent the University through a variety of different activities mainly here on campus.  It’s a brilliant way to develop skills that look great on a CV, meet new people, have fun and get paid for it! Student ambassadors use their own experiences to promote Aston University and higher education to prospective students and learners in schools.

No previous experience is necessary, although enthusiasm for Aston and higher education is essential.  A good knowledge of the facilities on offer at Aston is also beneficial.

For more information about getting involved visit: www.aston.ac.uk/current-students/get-involved/ambassadors/   
Aston has extensive IT facilities with over 1,100 desktop computers specifically for student use. These are located in 30 separate computer areas across the campus.

Many of the computer labs can be accessed 24 hours a day, 7 days a week and offer a range of networked software packages, database systems, modelling tools, computer-aided learning materials and access to online sources of information.  You can search for available computers via the myAston mobile application or via our student guide on the IT website (details listed below) enabling you to identify them without visiting each location.

We have also created WiFi Study Spaces around the campus that are open to all students and have dedicated wireless access points so that you can study using your own equipment in a comfortable and relaxing environment. Some of these spaces also contain a number of computers with standard software which can be used.

WiFi is available across the campus and is called _Aston Connect. It is really simple to use - Just connect your phone, tablet or notebook and enter your computer login details when requested – details can be found via our student guide on the IT website (details listed below).

IT facilities are free to all students and are linked by our high speed network, which spans the campus providing access to the internet and other networks worldwide.    

My Aston Portal (MAP) is an internet portal that acts as a secure single point of contact for many of the services you use as a student. You will have been sent details of how to log into this portal to complete your enrolment before arriving at the University and should continue to use this throughout your studies to access your personalised teaching timetables, the modules you are studying and Blackboard VLE which is our virtual learning environment.

Blackboard VLE (Virtual Learning Environment) is a web-based resource that can be accessed any time from any place via MAP.  You will be able to log onto all of your modules, access lecture notes, read course announcements, complete assignments and collaborate with your classmates.

To help you make the most of the IT facilities, we have created a Student Computer Guide which contains information on all of the services provided including email, My Aston Portal (MAP), Blackboard VLE and much more. You can view the guide online at; http://www.aston.ac.uk/ict/studentguide 

The IT Helpdesk is available from 8am to 6pm during term time and can provide assistance with any issue relating to your IT services or the operation of your uniCARD for building access. You can visit the helpdesk in person or contact us via any of the options below;

IT Helpdesk

IT Services

Main Building East, Ground Floor

Tel: 0121 204 3445

Email: it_helpdesk@aston.ac.uk

Follow us on Twitter @aston_its for tips, latest issues and new service information.
The Centre for English Language and Communication at Aston (CELCA) specialises in teaching English for Academic Purposes and providing language, communication and academic skills support to Aston students.  The Centre offers a wide range of high-quality preparatory and year-abroad programmes and supports Aston’s international students at all levels of study through Academic English tutorials and workshops.

CELCA staff are well-qualified, experienced and committed to helping international students succeed on their academic programmes and achieve their personal goals. 

CELCA tutors can help students to improve their accuracy and fluency when using spoken and written English, pronunciation, academic writing, giving presentations, and other academic skills such as taking part in seminars or listening to lectures.

One-to-one tutorials can be requested online by visiting http://www.aston.ac.uk/study/undergraduate/courses/languages-social-sciences/tutorials/ 

or in person on the first floor of the Library building. 

Email: celca_programmes@aston.ac.uk 
The Learning Development Centre (LDC) is a central service which provides academic advice and resources for students throughout their studies at Aston.  We are a team of experienced teachers, lecturers and Student Writing and Maths Mentors.

The LDC offers one-to-one and group tutorials to help students develop their maths and academic skills.  Our Maths Centre offers a drop-in tutorial service, appointments and workshops to assist with maths and statistics and our tutors are available to work with students at all levels of study.  

The LDC also delivers a series of workshops and webinars for undergraduate and postgraduate students, covering several topics including academic writing, referencing, revision strategies and dissertation writing.  

The LDC is also a popular place for students to study, particularly for students working in groups. The LDC has bookable rooms with presentation facilities which you may find useful during your time at Aston.  

Online support and resources: Students who are unable to visit the LDC can access advisors through our e-tutorial and SKYPE service. Appointments can be arranged outside of regular working hours if required. Students can also access maths and study resources within the maths support area on Blackboard and the LDC Blackboard module. These online resources include a range of study guides, video clips and general worksheets. 

For more information about using our services, study advice and resources available, please visit our website, Facebook page or follow us on Twitter for more information.

Location:

The Learning Development Centre is located on the first floor of the Library building.

Contact details:

Email: ldc@aston.ac.uk

Telephone: 0121 204 3040

Website: http://www1.aston.ac.uk/current-students/academic-support/ldc/

Open 24/7 When It Matters Most

Aston University Library Services has achieved the Customer Service Excellence Standard, meaning that the service is customer focused with friendly, knowledgeable and professional staff.

Opening Hours

The University Library has flexible opening hours, which are always displayed in the foyer and on the website.  During exam and revision periods, it is open 24/7.  An access control system has been implemented in the Library in order to maintain the safety of students, staff and visitors.  

Access
The Library has proximity access at the entrance - you need your uniCARD to get in, and this card must not be used by anyone other than the person named on it.

Study Space

Various study environments have been designed to meet your needs, whether that is for collaborative study, quiet study or silent study.  You are requested to choose where you sit according to your requirements and to respect the needs of other Library users. Please ensure that desks are left clean and tidy when you finish.  There is also additional study space in Main Building (Library 2 – Room MB225) equipped with PCs, group study tables, a printer, power sockets and USB chargers. Library 2 is open 24 hours. 

Training and support

Our Information Specialists regularly provide training sessions to help you make the most of our resources.  You can contact them at any time using the contact information for the Library below.  

Membership

You automatically become a member of the Library at enrolment.  The barcode on your uniCARD shows your Library membership number.  You must use your uniCARD to get into the Library and to take books out.  It is important to regularly access your Library Record and check your Aston email in case a book that you have borrowed gets recalled (there are fines on recalled items): https://library.aston.ac.uk/patroninfo

You are still a member of the Library if you are not based on campus and can make use of all the Library facilities.  If you are a part-time or distance learning student or have a disability or additional need, you can ask the Library staff to post books out to you. 

Self Service

We make our services as user-friendly as possible, so you can borrow books or laptops, pay fines, print documents and use the online facilities even at night when there are no Library staff available.

Access to Resources

The Library contains over 148,000 volumes, with access to 133,000 journals (electronic and print) and 200,000 e-books across all subject areas.  Reservations can be placed on specific titles that are in high demand.  

Each summer Library Services reviews the reading lists provided by academic staff to ensure that all recommended books are available to borrow. Reading lists are available on Blackboard sites for each module.

Large, full-text databases such as ABI Inform Complete (Proquest), Business Source Complete (EBSCO), Emerald Fulltext, JSTOR, ScienceDirect and Econlit with Full Text (all full-text business and management journals) are supplemented by access to Web of Science, International Bibliography of the Social Sciences,  Datastream, Fame (financial databases), Economist, the Financial Times and Nexis UK  (international press coverage).  Most databases are also available via the Internet, both on and off-campus via the A-Z Databases listing: http://libguides.aston.ac.uk/az.php

From the Library home page http://www.aston.ac.uk/library/ you can:  

  • link to Library SmartSearch to look for books, journals and e-resources in your subject area;
  • find out about Library services and facilities; 
  • check how to reserve books and view your Library Record.

LibGuides

For access to key resources for your subject areas and help with referencing, check your subject LibGuide – provided by your Information Specialist: http://libguides.aston.ac.uk/

Ask the Library

Support is available from the Help Point on the Ground floor of the Library, staffed 9am till 6pm, Monday to Friday in term-time. Staff can help with printers, copiers, self-service facilities and finding books or online resources.  You can also email enquiries to library@aston.ac.uk 

If you have any questions about Library Services, you can LiveChat or post questions via AsktheLibrary: http://libanswers.aston.ac.uk/

Regulations 


The Library regulations can be found on the Library website.  (See Conditions of use).

Contact details

Email: library@aston.ac.uk

Telephone: 0121 204 4525

Twitter and Facebook

http://www.aston.ac.uk/library/

The Martin Luther King Centre

The Martin Luther King Centre (MLK) is concerned with faith, social and political issues worldwide; searching for the meaning of life; exploring justice, peace and mutual understanding.  The Centre is there for those from all faiths or none.

At the MLK Centre we: 

  • Offer a Chaplaincy Service
    We have a team of chaplains who are here to support students and staff. Chaplains are experienced at listening, offering spiritual guidance, prayer, support, and friendship. There are chaplains of different faiths: Buddhist, Christian, Hindu, Jewish, Muslim, Pagan and Sikh - who are available at different times throughout the week.
  • Host Events and Societies
    The MLK Centre is available for student and University activities and events.  We are happy to host gatherings that are in line with our aims.  To book space, contact MLK Reception on: 0121 204 4729 or call into see us.
  • Social activities
    We host regular social events.  Catering is normally vegetarian and no alcohol is allowed in the Centre. 
  • At times of celebration, remembrance, grief and difficulty 

The Chaplaincy Team facilitate faith-based celebrations throughout the year.

The MLK Centre is the University’s focal point for times of sadness and remembrance, the Chaplaincy Team are on hand to offer support and a friendly listening ear for any student or member of staff who has been affected by personal or national/international events.  As a University we will at times take part in official nation-wide commemorations and remembrances.    

Location:

We are situated at the heart of the campus opposite the library. Please feel free to pop in and see us, browse our webpages for more information.

For more information visit our Chaplaincy website at: https://www1.aston.ac.uk/current-students/health-wellbeing/chaplaincy/

or follow us on Twitter and Facebook       

How to contact us:

Email: chaplaincy@aston.ac.uk 

Telephone: 0121 204 4729

We believe that the diversity of our staff and student community is fundamental to creative thinking, innovation and intellectual challenge, and we are committed to creating an environment where diversity is celebrated and everyone is treated fairly, regardless of gender, disability, ethnic origin, religion or belief, sexual orientation, marital status, age, or nationality.

We have a genuine commitment to equality of opportunity for our staff and students, and to promoting equality and diversity within the University community from admissions and assessment policies for students to recruitment, selection and employment processes for staff.  This is brought alive by our outreach work in Schools, our recruitment on merit, whatever a students’ background, and our relevant degrees with linked work experience, which have a track record of transforming lives.

We have ambitious diversity goals and an excellent record of achievement (widening participation targets, Athena SWAN awards, etc).  We publish equality information each year on all staff and students at the University together with our Equality and Diversity Policy Statement, and a number of other relevant policies. See http://www.aston.ac.uk/staff/hr/equalops/

If you have any questions about equality and diversity at the University please contact Human Resources by email at: HR@aston.ac.uk
Aston University Nursery and Pre-School was founded in 1973 with a commitment to provide the highest standard of care and education.  It is based on the University campus, moving into a brand new purpose built building in January 2016.  Nursery places are limited so please book as soon as possible.  You will need to be aware of the sessions you require before booking a nursery place.  The nursery can also offer funded places for children the term after their third birthday.  Please contact the Nursery for further information.  

Open Monday-Friday, 7.30am-6.00pm

Contact details:

Email: nurseryenquiries@aston.ac.uk

Telephone: 0121 204 4562

Web: http://www.aston.ac.uk/nursery/

Location: 1 Woodcock Street (entrance on Coleshill Street), Birmingham B7 4BL
Aston University’s Speak Up Policy provides a confidential and secure way for you to raise concerns about misconduct by another person; breaches of the law; health and safety issues; or financial malpractice.  The Speak Up Guide outlines the key steps you need to take and who to contact if you wish to raise a concern.  Click here to access the full Speak Up Policy.
The Alumni and Development team is HERE.
Support with learning and teaching technology is provided by staff in NX04 on the 10th Floor of North Wing. Please visit the LSS Student Information pages on Blackboard for a list of available resources and support services, along with tutorials and resources.

 

Information is available via the Academic Services Regulations and Policies Page.

Academic Appeals

http://www.aston.ac.uk/academic-services/for-staff/a-to-z-of-academic-services/academic-appeals-procedure/

Suggestions, Comments, Complaints and Concerns

http://www.aston.ac.uk/academic-services/for-staff/a-to-z-of-academic-services/complaints-procedure/

Disciplinary Regulations 

http://www.aston.ac.uk/academic-services/for-students/a-to-z-of-academic-services-for-students/


Exceptional Circumstances

https://www2.aston.ac.uk/clipp/quality/a-z/exceptional-circumstances 

Exceptional Circumstances are circumstances which cause a student to fail to attend an exam or to meet assessment submission deadlines, or that make them perform less well in coursework than might have been expected on the basis of other work. In general, exceptional circumstances will be of a medical or personal nature significantly affecting the student at or during a relevant period of time and/or during the examination period and which can normally be corroborated by independent evidence.

Extending Courtesy to Students and Staff

In addition to the undertakings in the Student Charter, the following Code of Good Practice has been developed within LSS as a guide to our expectations. It outlines how to ensure the best learning environment both for you and for other students. It should go without saying that it is your responsibility to ensure that your behaviour is always courteous towards other students, members of staff and visitors to the University.

Lectures and Seminars

Lectures and seminars will start on the hour and end at 10 minutes to the hour in order to give students the chance to get to their next lecture. You should ensure that you arrive on time.

Lecturers will try to give as much notice as possible if they cannot hold a scheduled lecture or seminar. The lecture or seminar concerned will be rescheduled for a later date by agreement with students, or will be replaced by guided study materials if necessary.

Behaviour in Lectures and Seminars

Show consideration for the lecturer and other students in lectures and seminars.

Considerate behaviour includes:

  • Not disrupting teaching/learning sessions for example by talking privately or other anti-social behaviour.
  • Turning off mobile phones during classes and at other times and places when it is considerate e.g. in the library.
  • Preparing for and participating in seminar sessions as requested by the tutor.
  • Respecting the efforts of the tutor to direct and support your learning.
  • Using resources such as computer rooms, the library and other facilities sensibly and with consideration for other users.
  • Maintaining a safe, clean and tidy environment on the campus and in the buildings of the University.
  • Showing respect for your fellow students and employees of the University – even when you disagree with them!
  • Ensuring that you adopt an appropriately polite formal register and form of address when corresponding with staff.
  • Making sure that you are aware of the limits within which help and advice may be sought (availability of staff, any cut-off deadlines for project supervisions).

Students causing disruption in lectures or seminars will be reported to the Associate Dean Regulations and Awards, who will issue you with an informal warning as part of the University Disciplinary Procedure.

Read the complete student charter HERE.
For many students, life at Aston revolves around the Students’ Union (SU); the go-to-place for making the most of your time here as a student.
  • Clubs and Societies
  • Advice and Academic Representation
  • Bar, Shop and Entertainment
  • JobShop and CopyShop
  • Study Space and Prayer Facilities 
The services and activities provided by the Students’ Union make a huge contribution to the sense of community at Aston and the Union works in partnership with the University so that you have the highest quality educational experience.  The SU is a vibrant, welcoming place with something for everyone.

Students can get great academic representation from the Student Voice department, and there is a first class Advice and Representation Centre to support the health and well-being of our students (see more details below).

The Union’s Clubs and Societies help students make friends and settle into University life.  We have a wide range of activities you can join and if somehow you cannot find something you like, then we can help you start-up your own Society or Club.  Aston Students know that through participation you can develop new skills which will enhance your CV so make sure you get involved!  

Plus the SU is home to the JobShop, where you can gain assistance in finding part- time work and becoming more employable.

Whatever you need at Aston, the SU is the place to go…and from March 2019, they’ll have a brand new building!

The new SU will retain the best of their existing services, but also add new facilities to broaden their appeal. The Ground Floor will provide a comfortable, welcoming social space to meet friends and grab a coffee. Plus, there will be a plush new bar, better facilities for clubs to train, and more spaces for societies to have meetings and social events.

To get the most out of your student experience, make sure you get involved with your Students’ Union. Find out more about all the great services available at the Union at www.astonsu.com 

Contact:

Amna Atteeq-Union President: union.president@aston.ac.uk 

Alice Coombes  -Vice President Welfare: union.vpw@aston.ac.uk 

Jake Graham  -Vice President Student Activities: union.vpsa@aston.ac.uk  

Ifti Hussain-Vice President Education: union.vpe@aston.ac.uk 

If you’d like to speak to someone in person, please telephone Union Reception on 0121 204 4855 or pop in to see us 9am-5pm Monday to Friday.


Aston Student Voice

At the Aston Students’ Union your voice is at the heart of everything we do and the Student Voice team are here to empower you to make a difference during your time at Aston. 

So what do we do? Well we support:
  • your Unions democratic processes enabling you to have a say on what your Students’ Union does
  • your elected officers to effectively represent your academic and non-academic interests both locally and nationally
  • your Student Reps to ensure that your voice is at the core of University decisions and work in partnership with the University and us to get the changes you want to see on your course
  • your interests through campaigns and other activities
  • you to have a say on what matters to your University experience 
Ultimately we are only as strong as our voice which is you!  So get involved and let’s see how loud our voice gets and how we can make a difference to Aston students together.  You can find out more by visiting: www.astonsu.com/voice/

Advice and Representation Centre (ARC) is a professional advice Centre run by Aston Students’ Union. 

ARC is here to help throughout your time at Aston University.  Experienced and qualified staff offer advice on a wide range of issues, study related or personal, and can refer you on for specialist services.  ARC offers free, independent advice that is confidential, in a friendly and welcoming environment.  ARC advisers can represent and support you at formal hearings and appeals.

Advice from ARC is:

  • Professional
    ARC staff are experienced and trained in advice.
  • Free
    There is no charge for services provided by ARC.
  • Independent
    Aston Students’ Union is an independent charity and company led by elected students.
  • Non-judgmental
    ARC aims to treat everyone with respect and courtesy. ARC challenges discrimination.
  • Confidential
    ARC will not pass on the information that students share to anyone outside the service without permission.  This includes Aston University. 


ARC offers advice and support with a range of subject areas including:

  • Academic
    ARC advisers provide help and support in relation to exceptional circumstance claims, course issues, leave of absence, examination boards, academic appeals, disciplinary action and complaints about the University.  ARC advisers are able to accompany and represent students at University meetings.
  • Money
    ARC provides professional money advice. This includes advice in relation to tuition fees, issues with student finance, grants and bursaries and applications to hardship funds. ARC can provide debt counselling and support dealing with creditors. ARC operates the Union Emergency Loan fund.
  • Housing/accommodation
    ARC offers advice on housing rights and responsibilities. ARC offers a tenancy checking service, advises on disrepair, tenancy deposits, disputes and eviction.
  • Employment rights
    ARC advises on employment rights issues including pay rights, time off, equality at work, disciplinary and grievance processes and termination of employment.
  • Consumer
    ARC advises on consumer issues such as the return or replacement of goods and issues with utility bills.
  • More
    ARC can provide guidance on small claims court processes and procedures. 


ARC provides information on sexual health and alcohol and substance abuse and can signpost students to specialist services.

Students can collect health costs forms, income tax forms, maps, and information about bus routes and time tables. 


Hate Crime Reporting

ARC is recognised by West Midland Police as a third party hate crime reporting centre.  

Contact the Advice & Representation Centre

ARC – First Floor, Aston Students’ Union

0121 204 4848

advice@aston.ac.uk 

Open Monday to Friday 10.00 am to 4.00 pm

ARC is a member of AdviceUK the largest network of independent advice agencies. ARC is supported by specialist consultancy support from Citizens Advice and the National Homelessness Advice Service (NHAS).

Aston Students’ Union, Advice & Representation Centre is authorised and regulated by the Financial Conduct Authority. Authorisation no. 618885.

First Floor, Aston Students' Union

You'll find us on the 1st Floor, Students' Union. We provide all the printing, copying and binding services you will need, all at affordable prices. 

We pride ourselves on excellent customer service and we always try to provide service with a smile...even on deadline day!  

You can find all our prices online at www.astonsu.com/explore/copyshop/ and if there is anything you're not sure of, please call us on 0121 204 4834 or email copy.shop@aston.ac.uk 

During term-time, we're open Monday – Friday: 8.30am – 5.00pm

We look forward to seeing you soon!
Second Floor, Aston Students' Union

Head up to the second floor of the Union to check out our newly refurbished social study area! 

The Loft can seat up to 100 students, and it’s open to everyone - from first years to final years to postgrads; you are all welcome! It is open 8am – 11pm Monday - Friday during term time, and 8am - 5pm Monday - Friday out of term. 

The Loft also has power supplies on every table, and a Presentation Suite with projector that can be booked out for group work and studious get-togethers.

To book time in the Presentation Suite, please visit Student Activities, email r.smith30@aston.ac.uk or phone 0121 204 5205.

Here's to happy studying!
  1. Every club and society should nominate at least one committee member to handle room bookings with the University.
  2. Bookings should be made by emailing student.activities@aston.ac.uk or in person to the Student Activities office on the 1st floor of the Students’ Union.
  3. The student making the booking should provide full contact details including, name of club/society, the nominated student name, student number, contact telephone number, the type of room they require e.g. seminar room, lecture theatre and their activity.
  4. The booking should indicate the date and times of the booking and if the booking is a recurring event.
  5. If equipment is required, please check http://learning-spaces.tlc.aston.ac.uk/ for room provisions or include the details in your booking information.
  6. If the booking is for a time after 18:00 or on the weekend, an ID number will be issued to the student making the booking. This should be quoted to Security staff who will then issue a key to the student. The key will only be given to the named person on the booking; the named person is responsible for the unlocking/locking of the room.
  7. Arrangements should be made by organisers for admittance/exit of non-Aston students and visitors. If there are to be any external guests or speakers, please complete an external speaker form at least 14 days prior to the event.  This will be sent on to University Security and a security check may be carried out with West Midlands Police and/or other security services. Download the form at https://www.astonsu.com/activities/committeeresources/eventresources/ and email it to Richard Broome at r.broome@aston.ac.uk 
  8. All events require a Risk Assessment form to be completed and submitted to Aston Students' Union Student Activities office at least 14 days prior to the event.  Download the form at https://www.astonsu.com/activities/committeeresources/eventresources/ and email it to student.activities@aston.ac.uk 
  9. If the event is to attract VIP/high profile guests or speakers advice should be sought from the Marketing & Communications team at marketing@aston.ac.uk  
  10. If food is to be provided at the event please complete the external food authorisation form and obtain the caterer’s Food Hygiene Rating and Public Liability Insurance Certificate.  Download the form at https://www.astonsu.com/activities/committeeresources/eventresources/ and email it to student.activities@aston.ac.uk 
  11. Aston Students’ Union clubs and societies must not enforce or encourage gender segregation at any events whether in University buildings or elsewhere. This applies to meetings which follow on from acts of religious worship or practice.

Disclaimer

Bookings are made on first come first served basis.

Teaching takes priority so some rooms may not be available, particularly during the exam period.

Please note rooms may be changed at short notice; if this should happen every effort will be made to offer a suitable alternative room.

Union Reception 

0121 204 4855

union.reception@aston.ac.uk 

AV-Support

It should be noted that if attendees or organisers are non- Aston students they may be subject to charges for hire of room and equipment. To book and make enquiries about availability of equipment email av-support@aston.ac.uk or telephone ext. 4221 

N.B. Collections/returns   MB509

http://learning-spaces.tlc.aston.ac.uk  - Teaching and Learning Community Supporting our staff and students' use of learning technologies please save energy - logout and switch off

Security 

Non-Aston students attending must be provided with proof of attendance such ID badges or stickers indicating the event they are attending.

For events that take place after hours, advice on procedures should be sought from the Security team security@aston.ac.uk 

University Reception

Signage and use of tables and chairs in the foyer can be booked by reception@aston.ac.uk 

Aston Students’ Union – Student Activities office

Nadine Al-Kudcy, Student Activities Manager, n.al-kudcy@aston.ac.uk 

Rachel Smith, Societies Engagement Coordinator, r.smith30@aston.ac.uk