Travel Insurance

All Aston employees and students on any trip outside the UK or any trip within the UK which involves an overnight stay or a flight, made primarily on University business, including incidental holidays (the holiday element must be shorter than the business and no longer than 7 days), will be covered provided that the appropriate authorisation has been obtained.

Please note the following information is only a brief summary of travel guidelines and the cover provided. For more information on any of the below points please contactinsurance@aston.ac.uk.

The latest travel updates, including Brexit updates, are posted here.  

Before you leave

Complete the Travel Outside the UK on University Business form, well in advance of your trip. Visit the International Travel webpage by clicking here to find guidelines and procedure for travel outside the UK

  • Check the latest travel advice at the Foreign & Commonwealth Office  and www.drum-cussac.net

  • Download the GlobalRiskManager app for travel advice, security information and to receive alerts for any incidents occurring in your destination country or region. Alerts can be configured by country, proximity, severity and/or category to ensure that you receive the alerts that you need:                                                                                                                                                                                         Download For Apple:                                                                                                                                                                                                                                                                                          Download for Android:   

While you are away 

Safety:  Global Response – Emergency Advice and Assistance

In the event of an emergency whilst travelling, call Global Response for advice and assistance.           This service is operated by a team of multi-lingual coordinators at Global Response in the UK, who can be contacted 24 hours a day, 365 days a year. Global Response will assist you with requirements  and decide on the most appropriate course of action to help you through an emergency. Should you need to use this service whilst travelling, their contact details are:

  • Tel: +44 (0)2920 662425
  • E-mail: UMAL@global-response.co.uk
  • Reference: UMAL/117

Medical matters: Contact Global Response before incurring any substantial medical expenses or being admitted as an inpatient at any hospital, clinic or nursing home. Do not arrange repatriation without the prior approval of Global Response.

Main benefits 

  • Medical Expenses - up to £10 million 

  • Personal Belongings - up to £10,000 

  • Money - up to £5,000

  • Business Equipment - up to £5,000

  • Travel Disruption (including cancellation or curtailment) - up to £20,000

Main restrictions and exclusions:

Cover will NOT be provided in the following circumstances:

  • Age limit: 80 years or over. (Individual Travel Insurance must be arranged for any travellers aged 80 or more. Please contact the insurance team well in advance of travel for insurance cover to be put in place).
  • Where travel is undertaken against the advice of a Qualified Medical Practitioner or for the purpose of obtaining medical treatment or medical advice
  • Theft or damage claims that are not reported to either the local Police or, where appropriate, the airline (or other carrier) within 24 hours and obtain a written report
  • Cancellation claims where circumstances existed prior to trip registration
  • Property left overnight in any vehicle

NOTE: Do not pack money or valuable items in your checked-in luggage when in transit. Retain these as hand luggage.

 For more information on benefits & restrictions please contact insurance@aston.ac.uk

Claims

  • Claim forms can be downloaded from here

  • Please send all completed claim forms to insurance@aston.ac.uk

  • Alternatively, hard copies of claim forms should be sent to Lyndsay Cheshire or Alan Hawkesworth, in Finance MB717

Updates

Key Travel have released a travel update for their UK clients which outlines the potential impact on business travel in the case of leaving the EU with no deal on 31 October.  It includes guidance for travellers intending to travel abroad after the UK’s exit.  A copy of this guidance will be sent out to all bookers on the Key Travel system.  In addition to this there is a copy posted here.  

UK and US Ban on Electronic Devices in Hand Luggage – 29/3/17

The UK Government has implemented a ban on electronic devices from the cabin on direct flights to the UK from Turkey, Lebanon, Jordan, Egypt, Tunisia and Saudi Arabia. This includes any flight where the last point of departure before arrival in the UK is from any of the listed countries.

Large phones, laptops and tablets measuring more than 16cm in length, 9.3cm in width, or 1.5cm depth will need to be placed into hold luggage and checked-in before going through security.

More information can be found here.

This follows a similar, but not identical, US electronics measure affecting 9 airlines flying from or through 10 specific airports in Jordan, Egypt, Turkey, Saudi Arabia, Kuwait, Morocco, Qatar and the UAE, including Dubai. The affected overseas airports are: Queen Alia International Airport (AMM), Cairo International Airport (CAI), Ataturk International Airport (IST), King Abdul-Aziz International Airport (JED), King Khalid International Airport (RUH), Kuwait International Airport (KWI), Mohammed V Airport (CMN), Hamad International Airport (DOH), Dubai International Airport (DXB), and Abu Dhabi International Airport (AUH). Again, this includes any flight where the last point of departure before arrival in the US is from any of the listed airports.

More information can be found here.