Global Operations and Service Management MSc

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Global Operations and Service Management MSc

Course Director Breno Nunes explains some of the main features of studying Global Operations and Service Management at Aston University.

Course overview

  • Course level
  • Course type
    Full-time, Part-time
  • Duration
    FT 12 months, PT 24 months
  • School

Entry requirements

  • One of the following:
    A good UK honours degree (2:1), or an equivalent overseas degree recognised by Aston University.
  • For International students (full time course option):
    The full time course option is the only option available for international students. A good UK honours degree (2:1), or an equivalent overseas degree recognised by Aston University. An official academic transcript, with official English translation, of your university grades to date, students whose native language is not English also need to satisfy our English language requirements.
  • Full entry requirements
    See entry requirements below for full details
More information

Key dates

Ranked in the top 100 for Business and Management (QS World University Rankings 2020)

Study abroad and internship opportunities

Select from a range of elective modules

Course summary

Management needs to be thought about globally and globalization has forced a huge rethinking of multi-national business models, particularly with regards to strategy, location, product design and logistics. The Global Operations and Service Management MSc will prepare you for a global approach to business operations.

It provides an in-depth understanding of advanced strategic operations, on a global scale, familiarising you with the strategic thinking needed when designing, producing, transporting, and selling a product for a global market.

You can choose to study this course as part of our double degree programme. 

Entry requirements

Entry requirements

One of the following:

  • A good UK honours degree (2:1)
  • An equivalent overseas degree recognised by Aston University

As well as:

  • Two references – at least one must be from an academic referee
  • An official academic transcript of your university grades to date
  • A completed application form

For International Students

  • A good UK honours degree (2:1)
  • An equivalent overseas degree recognised by Aston University
  • An official academic transcript, with official English translation, of your university grades to date
  • Students whose native language is not English also need to satisfy our English language requirements.  Pre-sessional English language programmes are available for good applicants whose English qualifications fall just short of these requirements. Find out more about our English language requirements. 
  • Postgraduate masters students enrolling with Aston Business School with a 5.5 in one of the four IELTS sections will be required to engage with English language tuition as part of our professional development programme, The Aston Global Advantage.  There will be no extra cost to the student.
  • For students who do not meet our minimum academic and English language requirements for this course, we offer an alternative pathway to an Aston Master’s with Kaplan International College, London.
  • For more information about qualifications, view our Aston in your country webpage.

Applicants with extensive work experience

We recognise the value of extensive professional experience. If you do not have the academic qualifications, but have extensive and relevant professional experience and a proven ability to succeed, we would welcome your application.

Part-time route

The part-time option is not available to international students due to visa restrictions.  

Why choose us?

We’re part of an elite group of business schools thanks to our triple accreditation from AACSB, EQUIS and AMBA. We can help to enhance your career prospects, boost your earning potential and set you on the pathway for a successful, rewarding career.

We boast a strong reputation and an impressive track-record for student satisfaction, teaching quality and employability.

Attracting students from all over the world, this course is a great opportunity to mix with people from different cultures and with diverse backgrounds. You’ll enhance your communication, teamwork and management skills, all whilst building a network of international contacts. It will also help you to appreciate the various approaches to people management in a multicultural context.

Our courses offer a range of opportunities to gain practical experience through things such as, consultancy projects and entrepreneurial opportunities. Find out more here.

Fees and scholarships

Fees 2020/21

UK/ EU:           £10,550

International:    £18,850

Find out about our scholarships here.

Course outline

The course focuses on management in all service sectors including areas such as digital and professional. It is ideal for those who wish to become global leaders in the service industries for internet-based businesses, data management, banking and finance and law firms. 

You will develop knowledge of the latest global, economic, environmental and social challenges and strategic management operations and become critically aware of key issues such as sustainability, globalisation, digitization, advanced manufacturing services and the impact of emerging technologies.

You will learn how to apply theories and techniques of operations management in diverse socio-economic contexts, industrial sectors and cultural environments.

Subject guide and modules

Core Modules

  • International Operations Strategy
  • Managing Multi-organisational Enterprises and Enterprise Systems
    This module focuses on operations and supply chain management aspects, concerning organisations involved in the provision of complex and innovative product-service solutions that require multi-organisational collaborations. In this context organisations seek to develop joint activities where partners engage in the systematic delivery of processes with common enterprise goals for one-stop product-service offers.
  • Managing Projects
    This module gives a broad examination of the subject of project management, and how this supports the ever increasing requirement to co-ordinate and support business growth and development in an international context. It covers a broad range of theoretical and practical tools and provides the environment in which to apply them in practical work based situations.
  • Management of Innovation
    This module introduces you to key concepts and models of innovation management and guides you through their critical evaluation. Using recent real-world cases the module develops your ability to analyse innovation management of business organisations in practice, and to formulate and communicate innovation-based strategies for both short- and long-term successes.
  • Operations Management
    In this module you will gain a detailed understanding of how operations management contributes to business competitiveness. We examine the theories and approaches to effective planning and the organising of production and manufacturing processes, as well as those associated with the provision of services. With case studies and an innovative simulation challenge you’ll benefit from a highly-applied learning experience.
  • Applied Research Methods
    During this module we look at the research methods used in this area of study and work practice. You’ll examine the strengths and weaknesses of methods and techniques used to collect and analyse information. You’ll be guided through the stages of the research process to ensure information is valid and reliable.
  • The Aston Global Advantage
    The Aston Global Advantage is our professional development programme that runs throughout all MSc programmes at Aston Business School. Focusing on professional development and employability, this integrated module gives you the opportunity to identify, develop and apply the key transferable skills you will gain throughout the year.
  • Business Project or Dissertation
    The Business Project/Dissertation is a chance for you to carry out an original piece of work applying material that you have learnt in the taught element of your degree. Specific requirements will be explained relating to different degree programmes but in summary you must demonstrate both theoretical and practical knowledge of your chosen area of specialism.

Optional Modules - choose two from the list below:

  • Enterprise Resource Planning
    This module provides an understanding of different concepts in Enterprise System, the information requirements of business functional areas and examines the benefits and role of ERP. This is achieved through lectures seminars and simulations, where you will operate in teams to run an integrated system and critically evaluate a case study to propose a suitable system to support the strategic needs.
  • Big Data for Decision Making
    This module will equip you with the skills needed to successfully handle and analyse big data with the aim of supporting the organisation decision making process. 
  • Service Operations Management
  • Sustainable Operations Management
  • Industrial Service Innovation
  • Simulation for Managerial Decision Making
    This module aims to combine the challenge of learning the theory of simulation modelling with collecting data in an external organisation using simulation modelling software, and group work to meet a deadline for the presentation of results. This skillset is useful as simulation is used in many organisations and consultancy units to provide descriptive predictive and prescriptive analytics.
  • Services Marketing
    In this module you will learn a comprehensive understanding and critical evaluation of Services Marketing practices, underpinned by relevant theories and conceptual frameworks, which are applied to contemporary issues and organisational strategies within national and international contexts. This is in order to foster the formulation and implementation of pertinent Services Marketing policies.
  • Digital Marketing
    During this module you will produce a strategic understanding of the opportunities provided by digital marketing and the challenges of preparing and formulating successful digital strategies. The module evaluates the role of digital media in marketing strategy and how new technologies can be embraced for marketing purposes. It evaluates the impact of web based innovations on marketing and consumer behaviour.
  • Intellectual Property Strategy   
    This module will look at intellectual property strategy and management exploring intellectual property rights relevant to an innovative business. This will allow you to practice your understanding of the strategy and strategic management and valuation in commercialising these valuable rights.
  • Fundamentals of Occupational Health and Safety
The Aston Global Advantage

More than a masters

The Aston Global Advantage is an integrated module which runs throughout the course.  Focusing on professional development and employability, this module gives you the opportunity to identify, develop and apply the key skills you will gain throughout the year.  You'll have the opportunity to:

  • Develop your academic skills
  • Build a portfolio of professional business skills
  • Study abroad with one of our international partners, undertake an internship placement in the UK or overseas or get involved in a global business challenge simulation
Student experience and employability

Overseas opportunities

We benefit from an extensive network of partner institutions, including some of the highest ranked business schools in the Europe, such as Kedge Business School in France. Your options are not just limited within Europe, we also have partnerships with universities worldwide, from Australia to China and USA to Singapore.

You’ll be pleased to know that all of our overseas study programmes are all tuition-free and you’ll study and be assessed in English.


We believe that a work placement taken as part of your masters programme can be hugely beneficial to your career prospects. It will enhance your CV and can give you a competitive advantage when applying for graduate roles.

As part of this course you’ll have the opportunity to undertake a work placement. Choose a company of your choice, in the UK or overseas, and spend from one month to 12 months gaining valuable work experience. You’ll apply what you’ve learnt on a daily basis and develop a deeper understanding of your subject area.

Our students have been successful in gaining work placements in a wide variety of business sectors, both in the UK and internationally. You’ll also have the unique opportunity to support start-up businesses and a local SMEs with real-life business projects through our Aston Business Clinic. You can work to solve strategic problems and making a real positive impact to growing businesses.

Our award-winning careers team will be on hand to help you find work placements and graduate positions. The team are also available to assist you with your CV and interview technique.

Trips and visits

Your lecturers will arrange for a number of guest speakers to visit and deliver the course content. This will give you with the chance to learn from experienced business analytics professionals. You’ll gain an insight into how different companies operate and the challenges faced in this area of business.

A large number of graduate employers visit campus during the year. There’s careers fairs, networking events and much more. You’ll have the chance to discover a wide range of graduate opportunities and speak with companies to see where’s the best place for you to start your career. 


Study or work in another country

The University has secured Erasmus+ mobility funding for students going on placement during the academic year 2019/20.  For students planning their placement in the academic year 2020/21, Erasmus+ mobility funding will be dependent on the Exit date and whether a Withdrawal deal is agreed. The University’s Brexit information page is regularly being updated and will have the latest information.   


UK Management Master’s To Prepare Students For Brexit Fallout

“Brexit will change the way British and EU businesses will need to be run - The radical shift will affect thinking about location, imports and exports, and logistical routes—essentially, an entire reconsideration of international business models."

Breno Nunes
Global Operations and Service Management Course Director
Read more here

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