Your User Account

Every member of the university has an individual computing account which allows you to access the University network, use email, store work and access the systems.

Getting an account

Staff and student accounts are created automatically.  The account details will either be emailed to your personal email account or delivered via HR directly to your line manager.

How do I request a temporary account for a contractor or agency worker?

You can request this via the IT Helpdesk self service portal. Login with your normal Aston username and password at https://myhelpdesk.aston.ac.uk 

How do I change my password?

You can change your password using any desktop PC on the university network or by using Outlook on the Web. Click here for details on how to do this.

What happens to my account when I leave?

When you leave the university, your account and email address will be closed.

For students this will happen shortly after you have graduated.

For staff members (including casual), HR will inform us of your leaving date and your account will expire at the end of this day.  We do retain your account for up to 1 year for compliance purposes. Your line manager should ensure that any relevant data is extracted from your account before you leavem, however in exceptional circumstances, an account can be extended through HR if authorised by head of department/executive dean.

For temporary or agency staff, the account will expire on the date specified when the account was created

How do I request an account extension for a member of staff who has left the University?

In exceptional circumstances, a recently expired account can be re-activated. If access is required, please complete the following form and return to the HR Advisor for your area:

HR Form: Extension of Email Account